Antony Maina

• Accomplished efficient executive scheduling and client support operations
by managing 50+ monthly executive travel bookings with 98% scheduling
accuracy through proactive coordination and attention to detail.
• Improved customer satisfaction and stakeholder communication by serving
as the primary point of contact for high-value clients and resolving complex
reservation and travel-related issues professionally.
• Reduced service delays and improved operational efficiency by
coordinating with cross-functional departments to streamline workflows and
prioritize urgent executive requests.
• Maintained 100% confidentiality compliance by handling sensitive
customer records, executive correspondence, and digital documentation
using CRM systems and secure record-keeping procedures.
• Strengthened office administration functions by preparing reports,
managing executive correspondence, maintaining accurate records, and
supporting day-to-day administrative operations.
• Increased onboarding efficiency and team productivity by mentoring
colleagues on reservation systems, communication standards, and workflow
procedures.
• Improved travel coordination accuracy and service excellence by utilizing
Sabre GDS and reservation systems to manage high-volume itinerary
changes and booking modifications.

• Increased food and beverage sales by recommending daily specials and premium menu items
through effective upselling and guest engagement techniques.
• Maintained international hospitality and food safety standards by ensuring clean, organized,
and sanitized dining areas throughout all shifts.
• Enhanced guest experience and customer retention by resolving dining concerns
professionally and delivering personalized service to local and international guests.
• Supported smooth hospitality operations by collaborating with multicultural front-of-house
teams during high-occupancy periods.