Alaa Ababneh

• Handling Customer Inquiries, responding to questions, concerns, or requests from customers via phone,
email, or chat.
• Addressing customer complaints in a professional and effective manner, working to resolve issues
promptly and to the customers satisfaction.
• Providing Product/Service Information (detailed information about products or services)
• Assisting customers with placing orders, processing payments, or managing returns and exchanges.
• Tracking and Following Up with customers.
• Escalating Issues, directing more complex issues to higher-level managers or specialized departments.
• Following company guidelines, protocols, and service standards to ensure consistent and high-quality
customer service.

• Learning how to organize and coordinate library operations, including managing collections and arranging
books and other resources.
• Research Assistance: Supporting students and faculty in locating and accessing information and resources.
• Database Management: Using and updating library databases and searching through information systems.

• Worked with a group of my colleagues at the University participated in a charitable initiative that was
under my supervision.