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Nourhan Kamal, E-commerce & Web Content Specialist

Nourhan Kamal

E-commerce & Web Content Specialist·FK Jewelers Website

Egypt

High school or equivalent, Pharmacy

Work experience

Total years of experience: 8 years, 4 months

E-commerce & Web Content Specialist

July 2025 - Present

FK Jewelers Website

Al Kuwait, Kuwait •Remote

July 2025 - Present

Manage and update jewelry product listings with high-quality,
accurate content
Create compelling, SEO-optimized descriptions to boost organic traffic
Organize product categories and improve navigation for better user
experience
Monitor website content performance and implement improvements
Support online sales by enhancing product presentation and visibility
Additional Responsibility:
Translate website content (Arabic ↔ English) to expand audience reach
and improve international accessibility
Ensure consistency and accuracy of bilingual content across all
platforms
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Quality Control

موظفة خدمة عملاء

January 2025 - July 2025

Concentrix - Egypt

Cairo, Egypt •Remote

January 2025 - July 2025

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Support Representative

January 2025 - June 2025

Concentrix – DoorDash Account (English)

Cairo, Egypt •Remote

January 2025 - June 2025

Handled customer inquiries via live chat and email in English
Resolved customer issues related to orders, deliveries, and payments
Provided high-quality customer service while meeting KPIs and
performance targets
Managed multiple customer interactions simultaneously with strong
multitasking skills
Maintained customer satisfaction and ensured a positive user
experience
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Executive

May 2023 - September 2024

Burhan Tech Kuwait,

Al Kuwait, Kuwait •Remote

May 2023 - September 2024

Handling customer inquiries through live chat, email, and call center
systems.
Resolving customer complaints and providing timely solutions to
ensure satisfaction.
Managing multi-tasking operations across digital communication
platforms.
Company industry:
Consumer Electronics
Job role:
Customer Service and Call Center

أخصائية تجارة إلكترونية وإدارة محتوى

March 2023 - September 2024

FK Jewelers

Al Kuwait, Kuwait •Remote

March 2023 - September 2024

إدارة
وتحديث
منتجات
المجوهرات
على
الموقع
بمحتوى
دقيق
وعالي
الجودة
كتابة
أوصاف
منتجات
متوافقة
مع
محركات
البحث
لزيادة
الزيارات
تنظيم
الفئات
وتحسين
تجربة
المستخدم
داخل
الموقع
متابعة
أداء
المحتوى
وتحسينه
باستمرار
دعم
المبيعات
من
خلال
تحسين
عرض
المنتجات
ترجمة
محتوى
الموقع
(
عربي
↔
إنجليزي
)
لتوسيع
نطاق
الجمهور
ضمان
دقة
واتساق
المحتوى
ثنائي
اللغة
عبر
جميع
المنصات
Company industry:
Jewelry & Gold

Medical Representative (CVM Line)

February 2020 - March 2023

Tabuk Pharmaceutical Company

Beni Suef, Egypt

February 2020 - March 2023

Promoting pharmaceutical products to healthcare professionals to
increase sales performance.
Building and maintaining strong relationships with doctors and
pharmacists.
Achieving monthly sales targets through field visits and product
presentations.
Company industry:
Pharmaceutical Manufacturing

مندوبة مبيعات طبية

February 2020 - February 2023

شركة تبوك للأدوية

Beni Suef, Egypt •Remote

February 2020 - February 2023

:
الترويج
للأدوية
للأطباء
والصيادلة
لزيادة
المبيعات
بناء
علاقات
قوية
مع
مقدمي
الرعاية
الصحية
تحقيق
الأهداف
البيعية
الشهرية
من
خلال
الزيارات
الميدانية
Company industry:
Pharmaceutical Manufacturing

مندوبة دعاية طبية

January 2019 - February 2020

شركة راميدا للأدوية

Beni Suef, Egypt •Remote

January 2019 - February 2020

Company industry:
Pharmaceutical Manufacturing
Job role:
Marketing and PR

Medical Representative

January 2019 - February 2020

Rameda Pharmaceutical Company

Beni Suef, Egypt

January 2019 - February 2020

Visiting healthcare providers to present and explain pharmaceutical
products.
Increasing product awareness and supporting market expansion
strategies.
Monitoring competitor activity and reporting market feedback to
management
Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Pharmacy

January 2018 - November 2018

Dr Eman Kamal Pharmacy

Beni Suef, Egypt

January 2018 - November 2018

Handling customer orders and inquiries for electronic products online.
Managing product listings and supporting e-commerce platform
operations.
Coordinating with customers to resolve delivery and product issues.
Company industry:
Pharmacies
Job role:
Medical, Healthcare, and Nursing

Sales (Summer Training)

June 2013 - August 2013

Egy-Kuwait Company

Al Kuwait, Kuwait

June 2013 - August 2013

Handling customer communication and supporting online sales
operations.
Managing product inquiries and assisting customers with purchasing
decisions.
Translating website content to improve customer experience.
Company industry:
Pharmaceutical Manufacturing

Education

كلية الصيدلة • جامعة النهضة

July 2018

July 2018

High school or equivalent, Pharmacy

Egypt

Nahda University

July 2018

July 2018

Bachelor's degree, Pharmacy

Egypt

new pakistan international school kuwait

June 2013

June 2013

High school or equivalent, IGCSE

Kuwait

New Pakistan international school (N.P.I.S)

July 2012

July 2012

Bachelor's degree, IGCSE

Kuwait

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPOUND HANDLING
Intermediate
COMPOUND HANDLING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LANGUAGE TRANSLATION
Intermediate
LANGUAGE TRANSLATION
Intermediate
ONLINE COMMUNICATION
Intermediate
ONLINE COMMUNICATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PHARMACEUTICAL MARKETING
Intermediate
PHARMACEUTICAL MARKETING
Intermediate
PHARMACEUTICAL SALES
Intermediate
PHARMACEUTICAL SALES
Intermediate

Languages

Arabic
Beginner
English
Beginner