El Kawther Ines Khorchef

• Provided personalized consultations for skincare and makeup products
• Built strong relationships with customers to encourage repeat business
• Maintained excellent product knowledge of cosmetics brands and trends
• Assisted in stock replenishment, inventory checks, and store organization
• Contributed to daily and monthly sales goals through proactive selling
• Ensured store cleanliness and attractive product presentation

• Led and supervised a team of sales associates, ensuring high performance and customer satisfaction
• Managed daily retail operations including opening/closing procedures, cash handling, and reporting
• Increased overall sales performance by actively driving upselling and cross-selling strategies
• Monitored KPIs and implemented strategies to meet and exceed monthly sales targets
• Organized promotional campaigns and attractive visual merchandising displays
• Trained and mentored new employees to improve product knowledge and sales techniques
• Handled customer complaints professionally, improving customer retention and loyalty