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تم إلغاء حظر المستخدم بنجاح
anum abdullah, Head of Delivery / Delivery Manager

anum abdullah

Head of Delivery / Delivery Manager·Mayfair Technology Partners

الإمارات العربية المتحدة

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 5 أشهر

Head of Delivery / Delivery Manager

يناير 2022 - حتى الآن

Mayfair Technology Partners

دبي، الإمارات العربية المتحدة

يناير 2022 - حتى الآن

• Spearhead the Delivery Department, ensuring seamless execution of IT service delivery across diverse technology programs and SaaS product initiatives.
• Manage and mentor cross-functional teams of 15-40 professionals, including Project Managers, Business Analysts, QA Engineers, UI/UX Designers, and IT Support Specialists, fostering collaboration and innovation.
• Oversee multiple concurrent enterprise SaaS programs across international markets, including UAE, UK, and US, driving full end-to-end delivery lifecycle from initiation to production deployment.
• Implement best practices in IT service management to enhance service quality and customer satisfaction.
• Leverage data-driven insights to optimize delivery processes and improve operational efficiency.

مجال الشركة:
تطوير البرمجيات

Senior Project Manager

يناير 2019 - يناير 2022

Digitify Limited / YAP

دبي، الإمارات العربية المتحدة هجين

يناير 2019 - يناير 2022

• Led enterprise-level IT service delivery for innovative Fintech solutions in the UAE, enhancing digital banking capabilities.
• Spearheaded the successful launch of the YAP Digital Banking Platform, optimizing workflows for IBAN management, customer onboarding, and payments within a dynamic product ecosystem.
• Championed Agile methodologies by facilitating key ceremonies, including sprint planning, backlog refinement, and retrospectives, driving efficiency across multiple engineering teams.
• Fostered cross-functional collaboration among product owners, engineering, and QA teams, ensuring alignment and timely delivery of high-quality software solutions.
• Improved team performance and project outcomes through effective communication and stakeholder engagement, contributing to overall service excellence.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Agile Project Lead

يناير 2017 - يناير 2019

Bits Global Consulting

لاهور، باكستان

يناير 2017 - يناير 2019

• Oversaw comprehensive IT service delivery processes, ensuring seamless integration from project initiation to deployment.
• Championed Agile methodologies, enhancing team collaboration, operational efficiency, and service delivery timelines.
• Assessed and mitigated service-related risks, dependencies, and obstacles; proactively addressed and resolved critical issues to maintain service continuity.
• Fostered a culture of continuous improvement, driving initiatives that elevated service quality and customer satisfaction.
• Collaborated with cross-functional teams to align IT services with business objectives, optimizing resource allocation and performance metrics.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Quality Assurance Engineer

يناير 2015 - يناير 2017

Innovedia Technologies

لاهور، باكستان

يناير 2015 - يناير 2017

• Executed comprehensive testing strategies, including functional, regression, integration, and system testing, to ensure high-quality enterprise software delivery.
• Developed a strong understanding of IT Service Delivery processes, enhancing service quality and customer satisfaction.
• Collaborated effectively with cross-functional teams to streamline QA processes, fostering a culture of continuous improvement and efficiency.
• Leveraged knowledge of the Software Development Life Cycle (SDLC) and release management to optimize project timelines and deliverables.
• Championed best practices in quality assurance, contributing to a reduction in post-release defects and improved software reliability.

مجال الشركة:
خدمات تكنولوجيا المعلومات

التعليم

Superior University

ديسمبر 2014

ديسمبر 2014

بكالوريوس، Computer Science

باكستان

Skills

AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
CERTIFIED SCRUM PRODUCT OWNER
Intermediate
CERTIFIED SCRUM PRODUCT OWNER
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
JAVASCRIPT FRAMEWORKS
Intermediate
JAVASCRIPT FRAMEWORKS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate

التدريب و الشهادات

الشهادات
Certified Scrum Product Owner (CSPO)
Certified Scrum Master (CSM)
Project Management Professional (PMP)