Dazzle Mae Libaton

• Trained and mentored new hires to meet account standards.
• Produced reports with recommendations for process improvement.
• Contributed to team objectives in a high-volume environment.

• Led teams to ensure compliance with quality and service standards, driving consistent performance improvements.
• Collaborated with cross-functional teams to design and implement tailored solutions, enhancing operational efficiency.
• Fostered strong client and team relationships through proactive leadership and effective communication.

• Utilized CRM systems effectively to track customer interactions and other relevant help needed.
• Provide timely assistance to customers, ensuring a high level of professionalism at all times.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

• Monitored KPIs to track service goals.
• Handled claims concerns with professionalism.
• Maintained positive guest and host relations.