Hassan Alrefaey

▸ Delivered 120% NRR in Q3 2025 and 127% NRR in Q4 2025, closing 4 deals on December 31 to finish the year above
target.
▸ Owned the full revenue cycle across UAE, Qatar, Iraq, and Jordan — outbound prospecting, C-suite discovery, demos,
proposals, negotiation, closing, onboarding, renewals, and upsell.
▸ Worked the highest prospecting volume on the teams CRM (4, 000+ accounts) across manufacturing, trading, F&B, EPC,
logistics, and professional services.
▸ Led discovery and solutioning with CEOs, CFOs, and GMs, converting operational pain points into scoped, multi-year ERP
contracts.
▸ Coordinated presales, technical consultants, and implementation teams to de-risk delivery and keep deals moving.
▸ Maintained accurate forecasts, renewal tracking, and account plans, giving leadership clear visibility on revenue risk and
upsell potential.

▸ Managed a USD 1.2M active export pipeline across 48+ countries, maintaining repeat business with international
distributors and direct clients.
▸ Coordinated pricing, demand planning, and technical requirements across manufacturing, logistics, finance, and quality
teams.
▸ Role chosen deliberately to broaden exposure to international B2B supply chains before returning to SaaS sales.

▸ Booked qualified meetings with senior decision-makers across Europe and MENA through disciplined outbound
prospecting and strict qualification criteria.
▸ Built outbound sequences that measurably improved engagement and meeting acceptance rates; delivered
well-documented handoffs to Account Executives. Handled complex technical and
billing escalations for enterprise accounts; foundation in de-escalation, SLA management, and turning recurring customer
friction into process improvements.

• Identified patterns in support queries and proposed operational improvements to reduce repeat complaints.
- Handled complex technical and billing escalations for enterprise accounts; built a foundation in de-escalation, SLA management, and turning recurring customer friction into process improvements.

- Managed escalations and customer cases with strong SLA adherence through structured communication and accurate follow-ups.
- Handled complex technical and billing escalations for enterprise accounts; built a foundation in de-escalation, SLA management, and turning recurring
customer friction into process improvements.