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Amr Morde Galal, Customer Service Representative

Amr Morde Galal

Customer Service Representative·RATP DEV

Egypt

Bachelor's degree, Accounting Major

Work experience

Total years of experience: 3 years, 6 months

Customer Service Representative

January 2025 - Present

RATP DEV

Cairo, Egypt

January 2025 - Present

• Handle customer inquiries and resolve complaints professionally while maintaining service quality.
• Support daily operations and improve customer satisfaction through effective communication.
Company industry:
Metro & Rail Passenger Transport
Job role:
Customer Service and Call Center

Accountant

December 2022 - December 2024

Rasha Karatam Office

Cairo, Egypt

December 2022 - December 2024

• Prepared financial statements, final accounts, and inventory adjustments.
• Recorded and reviewed financial transactions using accounting software and bookkeeping systems.
• Assisted in preparing financial reports and account reconciliations.
Company industry:
Accounting
Job role:
Accounting and Auditing

Education

Menoufia University

January 2024

January 2024

Bachelor's degree, Accounting Major

Egypt

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BOOKKEEPING
Intermediate
BOOKKEEPING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
ODOO 10
Intermediate
ODOO 10
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUICKBOOKS ACCOUNTING SOFTWARE
Intermediate
QUICKBOOKS ACCOUNTING SOFTWARE
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Financial Inclusion Sessions
Odoo & QuickBooks Certification
Microsoft Office Specialist Training
Excel Accounting Course
Professional Financial Accountant