Pramod Kumar

• Founding member of the pre-opening team, instrumental in establishing Armanis Lifestyle & Guest
Experience concept.
• Lead all Front Office, Residences, Concierge, Guest Relations & Butler operations, acting as Director of
Rooms / Director of Quality during leadership gaps.
• Oversaw guest experience excellence, achieving 94% overall guest satisfaction through strong service
leadership and quality monitoring.
• Directed upselling initiatives, positioning the property City No.1 and Global No.6 in RevPAR contribution.
• Handle full Quality & Brand Compliance portfolio in absence of a Quality Director: LQA/Forbes adherence,
audits, complaint investigations, action plans, CARE program, corporate reporting, and service recovery
governance.
• Ensure Emaar compliance excellence across safety, brand, CRM accuracy, documentation, and audit
readiness.
• Oversee Fleet, Transportation & Valet operations including luxury fleet setup, vendor management,
contract creation, and revenue-generating models.
• Support Concierge, itinerary planning, and VVIP/diplomatic protocols with strong UAE government authority
relationships.
• Manage Contracts, Retail & Lobby Bar operations: leasing, vendor agreements, stock/inventory, customs,
business centre, and revenue coordination.
• Strong Rooms Division oversight: budgeting, forecasting, ERP/Power BI/IBM systems, HR functions, new hire
orientation, and succession planning.
• Collaborate extensively with Engineering & Housekeeping, managing snagging, maintenance follow-up, and
brand quality assurance.
• Ensure financial and audit compliance including night audit supervision and internal control checks.
• Drive CRM excellence, KPI achievement, and maintain a high-profile guest network contributing ~10%
monthly room revenue.
• Oversee Reservations, Groups, Events & VIP coordination, including itineraries, payments, and client
management.
• Lead talent development & training, including AICR competition preparation, KPIs, performance reviews,
and hotel-wide standards training.
• Provide oversight to Spa Operations during manager absence, managing service and operational concerns.
• Successfully led COVID-19 crisis planning, shutdown/reopening processes, and cross-department readiness.

• Part of the pre-opening team for Six Senses Resort & Spa, Oman, a luxury Five-Star destination known
for exceptional wellness and sustainability
• Led daily operations for front desk, concierge, and guest relations in a luxury eco-resort.
• Handled team recruitment, training, and certification for front office roles.
• Completed cross-functional training in Reservations and Night Auditing.
• Commended for service excellence—awarded Employee of the Month during grand opening.
• Implemented a seamless guest arrival experience in transportation, overcoming key challenges.

• Founding team member of the pre-opening team for the first Taj Hotel in the UAE, contributing to
successful launch operations and brand standards implementation.
• Rotated through all front office functions including reservations, night audit, and concierge.
• Successfully achieved 100% occupancy for one month and received an award in recognition
• Earned a personal commendation from the General Manager for