Khadija Mutei

Deliver premium front-of-house customer service during high-profile events, managing
large guest volumes and ensuring a seamless guest experience.
Handle guest interactions across in-person, phone and service counters while maintaining
high professional standards.
Assist VIP and special needs guests by providing personalized support and resolving
inquiries and complaints efficiently.
Coordinate with operational teams to ensure smooth crowd flow and efficient front-of
house operations.

Supported front office and administrative operations in a 5-star hospitality environment.
Assisted with guest inquiries, payment processing, documentation, and maintained accurate records
using Opera PMS.
Coordinated with multiple departments to ensure smooth daily operations and consistent guest
satisfaction.

Coordinated community projects with local partners, supporting relief and livelihood initiatives.
Managed financial records, budgeting, and payments while ensuring accuracy and compliance.
Organized meetings, events, and outreach activities to support smooth project execution.
Communicated with stakeholders and maintained positive community relationships.