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Yanal Shawabkeh , Sales Representative

Yanal Shawabkeh

Sales Representative·Smart Buy - Saudi Electronic Trading Co.

Jordan

Bachelor's degree, Business Administration

Work experience

Total years of experience: 0 years, 7 months

Sales Representative

August 2024 - September 2024

Smart Buy - Saudi Electronic Trading Co.

Amman, Jordan

August 2024 - September 2024

Retail Sales, Customer Service & Product Consultation
• Delivered professional customer service and product consultation in a retail showroom environment.
• Identified customer needs, explained product features, pricing options, promotions, and aftersales support.
• Supported purchase decisions, customer follow-up, and sales opportunities through clear communication.
• Maintained accurate sales transactions, customer details, stock information, and inventory-related records.
• Supported product presentation, merchandising standards, and a positive customer journey.
Company industry:
Retail & Wholesale
Job role:
Sales

Commercial Operations Trainee

March 2024 - July 2024

Umniah Telecommunications Company

Amman, Jordan

March 2024 - July 2024

• Handled customer and stakeholder inquiries professionally while ensuring clear communication and timely follow-up.
• Received, reviewed, updated, and maintained customer-related data, reports, records, and operational information.
• Assisted with data entry, database updates, CRM-style documentation, and information management with attention to detail.
• Coordinated with internal teams to improve workflow efficiency, issue resolution, and completion of required actions.
• Prepared and organized documentation to support daily operations, reporting needs, and customer satisfaction.
Company industry:
Telecommunications
Job role:
Support Services

Education

University of Jordan

June 2026

June 2026

Bachelor's degree, Business Administration

Jordan

Skills

Sales

Beginner

Administration

Beginner

Operation

Beginner

Marketing

Beginner

BUSINESS ADMINISTRATION

Intermediate

BUSINESS OPERATIONS

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER SERVICE

Intermediate

DATA MANAGEMENT

Intermediate

OPERATIONS

Intermediate

RETAIL SALES

Intermediate

SALES SUPPORT

Intermediate

Customer Service Skills

Intermediate

Microsoft Word

Intermediate

Report Preparation

Intermediate

Problem Solving

Intermediate

B2C marketing

Intermediate

Communication Skills

Intermediate

operation coordinator

Intermediate

Teamwork

Intermediate

Workflow Optimization

Intermediate

Time Management

Intermediate

Microsoft Excel

Intermediate

Attention to Details

Intermediate

Microsoft PowerPoint

Intermediate

Client Relationship Management CRM

Intermediate

Multitasking

Intermediate

Decision Making

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Jordanian Driving License
Training
Professional Training – Commercial Department
Mar 2024

Hobbies and interests

Problem Solving

Interested in developing practical solutions, handling challenges effectively, and improving work processes through logical thinking and attention to detail

Customer Service Excellence

Passionate about improving customer experience through effective communication, active listening, problem-solving, and maintaining high service standards.

Professional Communication

Interested in improving communication, teamwork, and problem-solving skills through daily practice, learning, and professional development.

Continuous Learning

Committed to continuous self-development by learning new business, communication, and professional skills to improve performance and career growth