Anthony Abou Kassem

• Manage external collection operations across multiple Beirut districts, handling high volumes of banking
transactions including deposits and withdrawals
• Serve as primary liaison with 3 major Lebanese banks, managing relationships and resolving transaction
issues promptly
• Coordinate all government and municipal filings, including tax payments, legal renewals, and business
registrations, ensuring compliance with deadlines
• Reconcile daily transaction records and maintain accurate documentation for auditing and reporting
purposes
• Communicate with external stakeholders including vendors, ministries, and municipal offices to resolve
operational matters

• Supervised daily front-of-house and back-of-house operations for a high-volume venue, managing teams
of 10 to 12 staff per shift
• Trained new employees on service standards, safety protocols, and customer interaction techniques,
reducing onboarding time
• Managed shift scheduling, timekeeping, and attendance tracking to ensure adequate coverage during
peak and off-peak hours
• Resolved customer complaints and special requests professionally, maintaining positive guest
relationships and repeat business
• Monitored inventory levels and coordinated with suppliers to maintain stock availability while minimizing
waste
• Provided ongoing coaching and feedback to team members, contributing to improved performance and
staff retention

• Coordinated daily park operations and supervised a team of 5 to 7 staff, including task assignment and
performance monitoring
• Developed and implemented equipment inspection and maintenance schedules, ensuring bikes
remained safe and operational
• Managed shift planning and staffing levels to match visitor demand, optimizing labor allocation across
peak and off-peak periods
• Conducted daily safety briefings and compliance checks, maintaining a safe environment for visitors
and staff
• Provided on-the-job training to new team members on safety procedures, equipment handling, and
customer service standards