Nerissa Govender

Ensured accurate and timeous submission of Attendance Management and payroll
documents, improving payroll accuracy by 15% and reducing queries by 25%.
Facilitated Quarterly Check-Ins, increasing development action completion by 40% and
boosting engagement by 18%.
Managed employee queries and supported Training & Development, increasing training
attendance by 22% and competency scores by 35%.
Drove Succession Planning, improving pipeline readiness to 75% with successors for 17 of
22 critical roles.
Enhanced employee experience through onboarding tools and a 90-day check-in,
strengthening new-hire integration.
Conducted weekly/monthly audits, improving compliance by 18% and reducing findings
by 30%
Oversaw uniform and PPE distribution and conducted ACMS, overtime, leave, and TES
audits, reducing overtime discrepancies by 25%.
Led end-to-end recruitment, reducing TAT and improving hiring efficiency.
Conducted exit interviews and launched a nationally adopted exit interview form.
Managed KZN & EC Graduate Programme, including induction and weekly progress
reviews.
Handled IR matters (warnings, grievances, CCMA) and presented weekly people updates
for EC & KZN.
Delivered monthly divisional presentations, improving cross-divisional alignment by 20%.
Drove employee engagement initiatives, increasing participation by 35% and improving
morale by 22%.
Managed agency staff incentives and weekly productivity reporting, driving measurable
productivity improvements.
Completed all monthly reporting (recruitment, LTI, etc.) and processed remuneration,
offer letters, promotions, transfers, terminations, and position requests.
BBB
Supported strategic projects (agency name changes, gap cover, marital status updates),
increasing data accuracy by 40%.
Processed IOD cases, reducing submission time by 30% and maintaining 100%
compliance.
Prepared DOL files and ensured compliance during visits.
Managed COVID-19 screenings, WCA submissions, and documentation.
Assisted with on-site forklift training.
Coordinated meals during riots, KZN floods, and COVID-19, ensuring 100% timely staff
support.

Capturing of leave on Workforce Management system.
Capturing of new employees on the SAP Web Applications and V-terminal Biometrics
system.
Enroll employee fingerprints on Biometrics (V-Terminal) system.
Assigning positions for status changes of staff using an Organization Structure.
Processing Terminations and Status changes for Agency employees on SAP.
Filing and general admin
Compiling the Operations report and Cases per FTE report, Ops and Freezer Reports
Data Capturing of documentation received.
Manage and monitor time and attendance of +- 400 Agency employees. (Includes:
Scheduling of employees and manually entering staff hours)
Recruitment of new staff (putting job adverts on notice boards, scheduling interviews)
Compile monthly absenteeism and staff turnover reports.
Generating reports containing employee hours used in payroll.
Checking and authorizing of hours used in payroll.
Processing/ authorizing of employee Overtime
Closing of Payroll on Workforce Management System.
Liaising with various Agency Administrators and Management on a daily basis.
Construction and updating of weekly registers of the Organizational Structure for
Agency staff
Checking of HR invoices to be processed for payment.
Assist in Company events planning.
Generate a daily report containing grounds for disciplining of staff.
Handle agency employee pay queries
Conduct ECR checks for all new agency employees
Staff buying card- Activate via Head office
Ordering & issuing of uniforms
Observing and taking minutes for Disciplinary Hearing and Performance Reviews
Creating Adverts, scheduling interviews
Checking leave balances on SAP

Issuing purchase orders and ensuring accuracy and compliance with procurement
processes.
Processing, capturing, and reconciling invoices and credit notes timeously.
Verifying all new vendor documentation and submitting completed packs to Head
Office.
Handling and resolving payment queries efficiently.
Liaising with Head Office on payment-related matters to ensure smooth processing.
Capturing and maintaining maintenance data for operational reporting.
Capturing, verifying, and submitting overtime for payroll processing.
Sorting, distributing, and managing monthly payslips for all employees.
Capturing diesel usage and monitoring consumption for accurate reporting.
Ordering, issuing, controlling, and maintaining stock of uniforms, driver hampers,
stationery, and staff buying cards.
Capturing and redirecting traffic fines to relevant employees and departments.
Coordinating courier collection and dispatch of parcels.
Updating and checking STKPI reports for accuracy and completeness.
Planning, coordinating, and executing company events, teambuilding activities, staff
birthdays, staff lunches, and annual year-end functions.
Maintaining an organized filing system for easy document retrieval.

Temp position: Perform reception and admin duties

Temp position: Conduct surveys on customer service

Managing reservations and ensuring all bookings and special requirements are accurately
captured and fulfilled.
Providing exceptional customer service to all clients, maintaining high service standards at
all times.
Performing daily banking duties, including reconciliation and deposit preparation.
Processing accurate and timeous invoicing for all transactions.
Supplying clients and management with accurate, up-to-date information when required.
Inspecting vehicles to ensure they meet safety and quality standards prior to handover.
Handling check-ins, check-outs, and vehicle exchanges efficiently and professionally.
Monitoring competitor activity and keeping management informed of competitive rates
and market trends.
Completing daily administration tasks to support smooth branch operations.
Following up on outstanding payments to ensure prompt settlement.
Managing and resolving customer and operational queries effectively.

Capturing operational and warehouse data accurately and timeously.
Ensuring all customer and internal orders are correctly picked, packed, and dispatched on
schedule.
Supervising warehouse staff to maintain productivity, accuracy, and compliance with
safety standards.
Handling and resolving operational, customer, and internal queries efficiently.
Following up on outstanding processes and requirements on behalf of buyers to support
smooth procurement operations.
Liaising with transporters to coordinate collections, deliveries, and resolve any
transport-related issues.

During school holidays and weekends i would assist with data capturing