Charlene Abero

• Greet guests in a friendly and professional manner as they enter the restaurant.
• Take and manage reservations via phone, in person, or online.
• Maintain an organized seating chart and communicate wait times to guests.
• Answer phone calls, respond to inquiries, and assist guests with any special
requests.
• Provide information about menu items, specials, and promotions.

• Greet customers with a friendly and professional attitude as they approach the
register.
• Accurately process customer payments via cash, credit/debit card, or mobile
payment methods (e.g., Apple Pay, Google Pay).
• Provide correct change and receipts for cash transactions.
• Handle large or special transactions, such as gift cards or split payments, with
care and accuracy.

• Greet guests with a warm, friendly, and professional attitude as they arrive at the
resort and spa.
• Handle guest check-ins and check-outs efficiently and accurately, ensuring a
smooth transition for guests.
• Enhanced customer satisfaction by promptly addressing inquiries and providing
accurate information.
• Maintain accurate records of guest arrivals, departures, and special requests.
• Assist guests with spa bookings, including treatments, massages, and wellness
services.

• Greet customers warmly as they enter the restaurant and provide assistance as
needed.
• Address customer inquiries, take orders, and ensure guests are seated or directed
to the appropriate areas of the restaurant.
• Operate the cash register efficiently, processing customer transactions accurately
and promptly.
• Handle various forms of payment, including cash, credit/debit cards, and gift
cards, and provide receipts.