Muhammed Raffy TM

• Diagnosed and resolved hardware, software, printer, CCTV, and networking issues.
• Configured and deployed 20+ workstations including Windows, macOS, and Linux systems.
• Resolved WiFi and LAN connectivity issues and supported access point administration.
• Installed and configured Cisco, Aruba, and TP-Link switches across multiple client locations.
• Applied security patches, antivirus updates, and managed backup processes.
• Maintained SLA compliance with average issue resolution under 4 hours.

• Provided L1 network support across a statewide ISP backbone maintaining 99%+ uptime.• Installed,
configured, and upgraded routers, switches, OLT/ONU devices, and wireless infrastructure.
• Supported MPLS, Internet Leased Line (ILL), VPN, and enterprise connectivity deployments.
• Assisted in FortiGate firewall configuration and VPN tunnel implementation.
• Maintained documentation, network diagrams, inventories, and configuration records for 200+nodes.
• Collaborated on infrastructure upgrades, migrations, troubleshooting, and vendor coordination.