Mohammed Rabah

Managed guest relations operations for 30 units, ensuring smooth guest journeys from
booking confirmation to check-out.
⚫ Handled daily guest inquiries and requests via phone, email, WhatsApp, and booking
platforms such as Airbnb and Booking.com.
⚫ Ensured property readiness by monitoring cleaning schedules, reporting maintenance
issues, and verifying apartment standards prior to arrivals.
⚫ Resolved guest complaints within the same day or the next day, coordinating effectively
with housekeeping, security, and maintenance teams.
⚫ Conducted quality checks and ensured 100% unit readiness by monitoring cleaning
schedules, inspections, and replenishment of amenities.
⚫ Managed security deposits, damage reporting, and incident documentation, ensuring
compliance and minimizing revenue loss.