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Gio Estephan, Sales & Operations Associate

Gio Estephan

Sales & Operations Associate·Malik’s,

Lebanon

Bachelor's degree, Audit

Work experience

Total years of experience: 2 years, 7 months

Sales & Operations Associate

November 2023 - Present

Malik’s,

Beirut, Lebanon

November 2023 - Present

• Oversaw the services section, including printing and scanning, ensuring efficient operations and high customer satisfaction.
• Streamlined cash register processes, enhancing transaction accuracy and reducing wait times for customers.
• Cultivated strong relationships with clients, leveraging exceptional communication skills to understand their needs and provide tailored solutions.
• Implemented best practices in resource management, contributing to improved service delivery and operational efficiency.
• Demonstrated a proactive approach to problem-solving, addressing customer inquiries and concerns promptly to foster a positive shopping experience.
• Collaborated with team members to achieve sales targets, showcasing a commitment to team success and a results-driven mindset.

Company industry:
Retail & Wholesale

Audit Intern

July 2025 - August 2025

BCAF International P.C.C

Beirut, Lebanon

July 2025 - August 2025

• Analyzed and validated financial transactions to ensure accuracy and compliance, enhancing overall financial integrity.

• Developed strong attention to detail and analytical skills, crucial for identifying trends and patterns in sales data.

• Collaborated with cross-functional teams to streamline processes, fostering effective communication and teamwork.

• Gained insights into customer behavior and spending patterns, which can be leveraged to drive sales strategies.

• Utilized problem-solving skills to address discrepancies, demonstrating a proactive approach to improving operational efficiency.

• Cultivated a foundational understanding of financial metrics, enabling data-driven decision-making in a sales environment.

Company industry:
Accounting

Finance & Supply Chain Intern

June 2025 - July 2025

PANCROP,

Beirut, Lebanon

June 2025 - July 2025

• Partnered with the supplies department to streamline logistics processes, enhancing operational efficiency.

• Demonstrated strong communication skills by effectively liaising between departments to ensure seamless supply chain operations.

• Leveraged analytical skills to identify bottlenecks and propose solutions, resulting in improved delivery timelines.

• Cultivated relationships with internal stakeholders, showcasing a customer-centric approach that is essential in sales.

• Adapted quickly to changing priorities in a fast-paced environment, reflecting the agility needed in a sales role.

• Gained insights into market trends and customer needs through collaboration, which will inform future sales strategies.

Company industry:
Distribution, Supply Chain & Logistics

Education

Holy Spirit University of Kaslik (USEK)

December 2026

December 2026

Bachelor's degree, Audit

Lebanon

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DATA LITERACY
Intermediate
DATA LITERACY
Intermediate
FINANCIAL AUDITING
Intermediate
FINANCIAL AUDITING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MARKETING STRATEGIES
Intermediate
MARKETING STRATEGIES
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
SITUATION ANALYSIS
Intermediate
SITUATION ANALYSIS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Training and Certifications

Certifications
Financial Reporting, Inventory Management.
Microsoft Excel, PowerPoint, Word.