Yasmine Ahmiri

• Welcomed and guided domestic and international customers, ensuring high satisfaction levels
• Coordinated and organized sports activity schedules and reservations
• Managed reservation systems and maintained accurate booking records
• Delivered bilingual (Arabic/French) customer support for Moroccan and foreign clients

• Prepared and issued commercial quotations, reducing response time by streamlining templates
• Processed and tracked purchase orders and supplier invoices using ERP tools
• Communicated cost estimates and delivery timelines to clients, improving retention
• Handled inbound calls and coordinated between operations and clients