Katleho Sompane

1 . Managed a portfolio of retail accounts in arrears, negotiating payment arrangements that recovered
in outstanding debt over 12 months.
2. Conducted outbound and inbound calls to debtors, explaining legal processes clearly while
maintaining compliance with NCA and POPIA.
Identified clients eligible for debt consolidation and referred them to the internal loans team, facilitating
loan approvals that reduced monthly repayment burdens.
3. Documented all interactions accurately in the CRM.
4. Negotiated settlements up to 60% below original balances, balancing client affordability with creditor
recovery targets.
5. Collaborated with legal team to prepare documentation for summons and judgments where
negotiations failed.

1 .Managed a high volume of inbound and outbound calls daily, ensuring timely and effective customer
support.
2. Accurately documented client interactions and updates in the customer relationship management
system.
3. Explained financial products and credit repair services clearly to customers over the phone.
4. Maintained up-to-date knowledge of financial regulations and credit repair.
5. Assisted clients in navigating debt review processes and provided guidance to improve their credit
status.
6. Liaised with credit bureaus and financial institutions to verify client
information and facilitate credit report corrections.
7. Utilised Salesforce CRM to track client progress and follow up on repayment plans and credit repair
outcomes.
8. Handled customer inquiries and provided detailed information regarding account statuses and
payment options

1 . Managed and organised patient appointment schedules, ensuring timely
retrieval and pre-retrieval of medical files.
2. Maintained accurate and confidential records of patient information in compliance with health
regulations.
3. Coordinated communication between healthcare professionals and administrative staff to streamline
patient data handling.
4. Utilised the HRS system to register new patients and update existing patient records efficiently.
5. Monitored patient attendance and recorded early and late missed appointments for follow-up
actions.
6. Collaborated with data management teams to support the integrity of health databases, including
TIER.Net updates.
7. Assisted in the systematic organisation and archiving of patient files to ensure efficient access and
retrieval.
8. Supported compliance audits by maintaining accurate records of all file movements and updates
within the health department.
9. Retrieved and prepared Early and Late missed appointment files to facilitate patient follow up and
tracing.