Oumaima Malih

Managing daily order processing and customer
support operations using ERP systems SAP
and Oracle, along with CRM platform to track
customer interactions, resolve issues, and en
sure accurate order fulfillment. Coordinating
with internal departments to maintain timely
deliveries, process returns, update account in
formation, and improve overall customer sat
isfaction.

Analyzed sales performance metrics to sup
port strategic decision-making and identify rev
enue growth opportunities, maintained CRM
data integrity through regular audits and pro
cess improvements to ensure accurate and ac
tionable information, and collaborated cross
functionallywith Marketing and Finance teams
to align business goals, budgeting, and sales
initiatives.

Delivered high-quality customer service that
contributed to increased customer satisfaction
and repeat business by responding promptly
to customer calls and emails, addressing in
quiries and complaints professionally, and pro
viding effective solutions to resolve issues in a
timely manner.

Assisted in the preparation of sales reports
and dashboards, gaining hands-on experience
in data analysis and reporting, while partici
pating in CRM data entry and data cleaning
projects to improve data accuracy, organiza
tion, and usability for the sales team.