Bouzerdal Lokman Elhakim

Receptionist/night audit

Supported team during peak service periods

Cross-train extensively in Front Office and Night Audit operations while concurrently maintaining primary
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responsibilities as a Front-of-House Waiter.
Execute overnight night audit procedures, verifying guest accounts, processing room charges, balancing daily financial
transactions, and generating property revenue reports.
Manage the front desk guest lifecycle, handling check-ins, check-outs, and room assignments based on real-time
property availability.
Oversee multi-channel reservations (phone, email, walk-ins), resolving booking modifications, cancellations, and guest
inquiries efficiently.
Deliver high-standard food and beverage service during peak operational hours, managing guest orders and
coordinating with the kitchen team to ensure seamless service flow.

Delivered full-table food and beverage service, operating the property POS system to ensure exact billing and order
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Provided beach and poolside food & beverage service
Handled guest requests in outdoor service areas
Ensured cleanliness and station readiness

• Managed beach and poolside food and beverage service, handling high-volume guest requests in dynamic outdoor
environments.

Supported staff during service workflow

Supported daily food and beverage service tasks while strictly adhering to property health, hygiene, and safety protocols.
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