CHRISTIAN VARGAS

• Managed 45+ daily delivery routes using DispatchTrack, Package AI, Wayfair systems, and
Microsoft 365 to ensure real-time updates, documentation accuracy, and improved delivery
performance.
• Coordinated U.S.-based operations, including dispatch, routing, and issue resolution in high
volume environments. Served as primary liaison between drivers, warehouses, leadership, district
managers and customers, resolving escalations and ensuring timely
communication.
• Verified deliveries, updated service windows, and documented instructions to reduce service
failures and improve accuracy. Handled NAH, STS, NW, and OFD operational inquiries while
identifying gaps and supporting process improvements to enhance efficiency, service quality, and
brand loyalty.
• Proactively designed monitoring tools for Not at Home (NAH) processes, leveraging GPS
data and AI-based models to optimize routing efficiency and improve delivery outcomes.

• Professional management of accounting and administrative operations for 5+ U.S.-based clients,
processing 45+ weekly payments while ensuring cash flow continuity, compliance, and strong
vendor relationships. Managed USCIS, CBP, and IRS requests, consistently meeting customer
requirements with a 90%+ approval rate. Created and maintained financial records and tax
related documentation, ensuring audit readiness.
• Executed the full accounts payable cycle with a strong attention to detail, including
reconciliations and preparation of financial reports (P&L, cash flow, balance sheet). Designed and
implemented control systems using Excel (VBA, macros) and QuickBooks to improve efficiency
and accuracy.
• Acted as a trusted right hand to leadership, providing high-level executive and operational
support, including travel coordination, calendar management, email handling, and cross-functional
workflows using tools such as Alegra, Slack, and Microsoft 365, ensuring efficiency and an
outstanding client experience.
• Monitored responsibilities, payments, payroll, and administrative needs for leadership,
maintaining high-quality standards. Recognized for a proactive mindset, with a continuous focus
on process improvement and the implementation of automation solutions, including the use of AI
to streamline non-manual tasks.
• Trusted to manage sensitive financial data, business and banking account access, and cash flow
monitoring, demonstrating strong accountability, discretion, and reliability in handling high
responsibility tasks.

• Resolved technical and account-related issues for mobile customers, achieving a 98% resolution
rate with zero call transfers, demonstrating strong ownership and efficiency handling an average
of 40 daily calls, supporting plan changes, device purchases, software troubleshooting, and
account updates while maintaining CRM accuracy and KPI performance.
• Processed secure credit and debit card transactions in compliance with billing policies, ensuring
financial accuracy and data security. While I analyzed service and system issues to identify root
causes and implement effective solutions, enhancing overall customer experience.
• Delivered a premium customer experience aligned with brand exclusivity and loyalty standards,
ensuring full compliance with company policies and provide solution of issues related to APN,
IMEI, ICCID.
• Utilized platforms such as TAS, Knowmax, and Slack for account management, troubleshooting,
and internal communication.
• Achieved an average of 25+ weekly step-ups, including plan upgrades and device sales,
contributing to revenue growth and retention.

• Supported store operations through inventory control and daily administrative tasks using
Notion, Monday.com, Geminis, and Slack. Analyzed sales and operational data to support
reporting and informed decision-making.
• Monitored workflows, task tracking, and inventory processes using Monday.com. Compliance
reporting concerns related to discounts, payments, and cash flow using Geminis and KPIs
monitoring.
• Delivered high-quality customer service for mobile-related inquiries, including plan
management, device configuration, and troubleshooting and maintained structured and strict
follow-up processes and post-sale support to enhance customer satisfaction and retention.
• Prepared sales documentation, updated internal records, and ensured compliance with legal and
operational requirements.