Edward Cassie

• Delivered exceptional service in high-pressure environments, honing strong organizational and multitasking skills.
• Collaborated effectively with multicultural teams of up to 30 members, enhancing communication and teamwork abilities.
• Conducted thorough pre-flight safety checks, demonstrating attention to detail and adherence to compliance standards.
• Managed emergency procedures, showcasing strong problem-solving skills and the ability to remain calm under pressure.
• Provided outstanding customer service to a diverse international passenger base, fostering positive relationships and enhancing customer satisfaction.
• Developed strong interpersonal skills, which are essential for roles in finance and operations coordination.

• Successfully completed the probation period as a Junior FX Broker two months ahead of schedule.
• Promoted to Business Development Manager, managing the entire client life cycle.
• Conducted thorough client qualification processes to ensure compliance with company thresholds.
• Performed competitive analysis against clients' current providers to identify potential improvements.
• Initiated proactive contact with clients to explore new business opportunities.
• Offered tailored services and products to meet client needs, enhancing overall satisfaction.
• Facilitated account registration on our platform, streamlining client onboarding processes.
• Developed strong relationships with clients, contributing to long-term business growth.

• Collaborated with the Accounts Team to support the Management Accountant and Managing Director in financial operations.
• Managed the Purchase Ledger by logging invoices, performing bank reconciliations, and matching invoices to orders.
• Oversaw the ‘Accounts’ email inbox, ensuring timely responses and resolution of queries.
• Assisted with the Sales Ledger, accruals, prepayments, and preparation of bank reports.
• Maintained up-to-date accounts for month-end closing, ensuring accuracy and compliance.
• Effectively chased debtors to improve cash flow and managed credit control processes.
• Scheduled and processed payments, contributing to efficient financial operations and reporting.

• Managed inventory effectively, ensuring optimal stock levels and timely restocking.
• Developed engaging displays that attracted customer attention and enhanced sales performance.
• Provided exceptional customer service, assisting clients with their plant selections and inquiries.
• Achieved a significant improvement in houseplant sales within two months, showcasing my ability to drive results.
• Oversaw stock management processes, including handling orders and unloading containers, demonstrating strong organizational skills.
• Gained experience in logistics by driving company vans, enhancing operational efficiency.
• Strengthened task prioritization and efficiency, skills that are transferable to roles in finance and operations.

• Managed the potting, weeding, and feeding of plants, ensuring optimal growth and health.
• Developed skills in attention to detail while shaping shrubs and trees, enhancing the aesthetic appeal of the nursery.
• Assisted in fulfilling customer orders by accurately selecting and preparing designated plant requirements, demonstrating strong organizational abilities.
• Collaborated with team members to streamline operations, contributing to improved efficiency in order processing.
• Gained hands-on experience in inventory management, which is transferable to roles in accounts and finance.
• Cultivated strong communication skills through interactions with customers and team members, essential for an Accounts Assistant and Operations Coordinator.

• Delivered exceptional customer service in a fast-paced ice cream business, enhancing customer satisfaction and loyalty.
• Collaborated effectively in both shop and takeaway service environments, ensuring smooth operations and efficient service delivery.
• Upheld strict hygiene regulations during the Covid-19 pandemic, demonstrating commitment to safety and compliance.
• Managed and cared for farm animals, showcasing responsibility and attention to detail in operations.
• Coordinated the maintenance of the miniature golf course, ensuring a well-organized and enjoyable experience for guests.
• Developed strong organizational skills through general site management, contributing to overall operational efficiency.

• Began my career at OCC as a Production Line Staff, specializing in boxing and labeling artisan cakes.
• Transitioned to the Office Assistant role, enhancing my skills in various operational areas.
• Gained hands-on experience in the accounts department, focusing on filing alcohol tax relief.
• Collaborated with QVC to explore marketing and sales opportunities, contributing to business growth.
• Engaged with external partners to negotiate future deals, strengthening business relationships.
• Performed repeat precision work in production, ensuring high-quality output and efficiency.
• Managed stock control processes, optimizing inventory levels and reducing waste.
• Developed strong communication and organizational skills through cross-departmental collaboration.