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مروه  الحفيتي , Customer Service Representative

مروه الحفيتي

Customer Service Representative·Emirates NBD

United Arab Emirates

Bachelor's degree, إداري

Work experience

Total years of experience: 12 years, 8 months

Customer Service Representative

November 2013 - Present

Emirates NBD

Fujairah, United Arab Emirates

November 2013 - Present

Provided expert financial consultation and comprehensive customer support services.
Assisted customers with banking transactions, including account opening, transfers, and card
issuance.
Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
Utilized banking systems to process transactions accurately and securely.
Collaborated with teams to achieve service quality objectives and enhance customer experience

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Mudab School

January 2012

January 2012

Bachelor's degree, إداري

United Arab Emirates

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
BANKING SOFTWARE
Intermediate
BANKING SOFTWARE
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL ADVISING
Intermediate
FINANCIAL ADVISING
Intermediate
FINANCIAL SYSTEMS
Intermediate
FINANCIAL SYSTEMS
Intermediate
INTRAOCULAR PRESSURE
Intermediate
INTRAOCULAR PRESSURE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate