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Rakan Baalbaki, online sales representative

Rakan Baalbaki

online sales representative·azalea

Lebanon

Bachelor's degree, Administration And Management

Work experience

Total years of experience: 7 years, 6 months

online sales representative

April 2026 - Present

azalea

Zahle, Lebanon

April 2026 - Present

.product knowledge for a very big industry and warehouse
- calls and message from customers
- find solutions for any problem with customer
- manage orders from warehouse to customers with feedback
- find out whats asked more from customers and try to bring to showroom

Company industry:
Home & Office Furniture

Volunteer

January 2022 - Present

Lebanese Civil Defence

Bekaa, Lebanon

January 2022 - Present

Assisted in emergency response support, public safety
activities, and community service operations. Participated in 6-7 NGO volunteer initiatives focused on humanitarian aid, child support, food safety, and
community assistance.
• Led volunteer teams and helped organize activities to support people facing social and humanitarian
challenges.

Company industry:
Public Administration
Job role:
Medical, Healthcare, and Nursing

Head of Marketing & Operations

January 2024 - September 2025

otishan company

Dammam, Saudi Arabia

January 2024 - September 2025

• Managed marketing campaigns, client communication, and operational coordination.
• Supported quotations, workflow organization, and business development activities.
• Improved team coordination and customer relationship management.

Company industry:
Business Consultancy Services
Job role:
Management

operations assistant

June 2024 - January 2025

Family Construction Company,

Jubail, Saudi Arabia

June 2024 - January 2025

• Assisted in daily construction site operations and workforce coordination.
• Prepared reports and organized operational data using Microsoft Excel and Office tools.
• Supported workflow planning and project organization.

Company industry:
Construction & Building
Job role:
Administration

Operations & Marketing Manager

January 2019 - January 2022

Jood Coffee

Beirut, Lebanon

January 2019 - January 2022

• Managed daily business operations and employee coordination.
• Led social media marketing campaigns and local advertising initiatives.
• Supported financial handling, customer service, and workflow management.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Antonine University

June 2026

June 2026

Bachelor's degree, Administration And Management

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

* Developed strong knowledge of marketing strategy and business management. * Conducted market research and analyzed customer needs to support business decisions. * Created and presented marketing and advertising campaigns. * Learned sales techniques, negotiation, and customer relationship management. * Applied digital marketing tools and basic marketing analytics. * Strengthened leadership, teamwork, and communication through group projects and presentations. * Analyzed business environments and developed strategic business plans. * Completed a professional internship (Practicum) with practical business experience. * Completed a final capstone project focused on marketing and management. * Improved problem-solving, critical thinking, and ethical decision-making in business contexts.

Skills

BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Lebanese Driving License
Multiple Google Learning Awards
AI Certificate
Technical Writing Certificate
EF SET English Certificate (C2)
Google Ads Display Certificate
Google Digital Garage Certificate

Hobbies and interests

gaming and travelling

Travel: Passionate about exploring new places, cultures, and business environments. Traveling has strengthened my adaptability, communication skills, and ability to learn quickly in diverse settings * Competitive Gaming (Counter-Strike 2): Dedicated CS2 player with advanced game knowledge and strong competitive skills. Experienced in strategic planning, teamwork,