Imranali Shaikh

• Supervised the front office team and daily reception operations to ensure alignment
with international hospitality standards.
• Professionally resolved high-level guest concerns and requests, maintaining excellent
customer retention and high ratings.
• Coordinated daily with Housekeeping and Maintenance departments to guarantee
seamless room readiness and guest comfort.
• Managed staff shifts, scheduling, and conducted on-the-job training for new front desk
agents.

• Efficiently managed guest check-ins, check-outs, walk-in inquiries, and direct hotel
reservations.
• Processed secure guest billing, payment transactions, cash handling, and end-of-shift
financial balancing.
• Delivered proactive and warm customer service, addressing guest queries regarding
local attractions and hotel amenities.

• Supervised overall boutique operations, luxury store maintenance, and daily sales staff productivity targets to ensure high brand standards.
• Delivered personalized, high-end consultative sales experiences to premium walk-in customers and VIP/HNWIs clients, driving maximum sales conversions.
• Managed high-value precious inventory audits, secure POS billing reconciliations, and routine stock replenishment.
• Maintained and updated the CRM database to build long-term brand loyalty and identify bespoke buying preferences.
• Managed visual merchandising displays to enhance the luxury store's appeal and attract premium clientele.

• Engaged in direct over-the-counter sales for high-value gold and diamond merchandise, consistently exceeding individual sales milestones.
• Educated discerning customers on premium item attributes, purity standards (like gold hallmarking), making charges, and personalized customization options.
• Delivered exceptional client servicing to build strong trust and long-term customer relationships.
• Handled gold inventory management, daily stock audits, and assisted with premium visual merchandising displays.