رغد القرني

• Answering incoming calls professionally and quickly.
• Addressing problems, registering return/exchange requests, or escalating complex requests to the appropriate
departments.
• Accurately entering call details and data into customer relationship management systems
• A positive tone of voice and the ability to listen well.
• Having patience and the ability to absorb and calm customers anger.

• Managed inventory and organized product displays to optimize visual merchandising

• Managed B2B client accounts and developed relationships to increase customer satisfaction and retention
• Achieved monthly sales targets through strategic upselling and client consultation
• Coordinated with internal teams to deliver marketing solutions for corporate clients
• Executed direct sales operations and recommended products based on customer needs
• Met daily sales targets and contributed to store revenue growth

• Presented products and provided expert consultations to increase sales conversion
• Managed inventory and organized product displays to optimize visual merchandising

• Processed customer transactions and maintained accurate cash handling
• Supported store operations and maintained visual standards to drive sales

• Managed cash and electronic payment transactions with 100% accuracy
• Provided customer service and resolved issues to maintain customer loyalty