Rim Abi Khalil

• Managed high-volume export bookings across multiple trades, ensuring accuracy and compliance
with company procedures.
• Handled standard, reefer, and special cargo bookings, coordinating vessel space, equipment
availability, and inland transport.
• Served as the main point of contact for customers, ensuring timely communication and high
service quality.
• Utilized Salesforce (Nova) to manage, track, and resolve customer requests while maintaining
SLA compliance.
• Generated and analyzed KPIs using Qlik Sense, including weekly and monthly Turnaround Time
(TAT) reports.
• Extracted operational data and developed performance dashboards to support decision-making.

• Delivered excellent customer service in a fast-paced retail environment.
• Assisted customers with product selection and completed sales transactions.
• Contributed to achieving sales targets through proactive engagement.
• Maintained store organization and visual merchandising standards.