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Merna Maarof , Pharmacist

Merna Maarof

Pharmacist·Ministry of Health and Population

Egypt

Bachelor's degree, Pharmaceutical science and pharmacy

Work experience

Total years of experience: 7 years, 7 months

Pharmacist

December 2021 - Present

Ministry of Health and Population

Mansoura, Egypt

December 2021 - Present

• Assisted more than 50 customers daily in a fast-paced environment
• Explained medications clearly and addressed customer concerns
• Built strong relationships through empathy and professional communication
• Worked closely with physicians and healthcare teams to ensure excellent service
• Maintained accurate records while meeting quality standards
Company industry:
Medical Hospital

Pharmacy Manager

January 2021 - December 2022

The Egyptian Company for Pharmaceutical Trade

Mansoura, Egypt

January 2021 - December 2022

• Managed pharmacy operations and inventory
• Led a team while maintaining high service quality
• Resolved customer issues professionally
• Coordinated with suppliers and handled daily operations efficiently
Company industry:
Pharmacies

Pharmacist

January 2019 - January 2020

Khalifa Pharmacy

Mansoura, Egypt

January 2019 - January 2020

• Provided medication counseling and customer support
• Built customer loyalty through excellent service
• Managed prescriptions and daily pharmacy workflow
Company industry:
Pharmaceutical Manufacturing

Pharmacist

January 2018 - January 2019

Owida Pharmacy

Mansoura, Egypt

January 2018 - January 2019

• Assisted customers with medication selection and health advice
• Processed daily sales and maintained accurate records
• Delivered friendly and efficient customer service
Company industry:
Pharmacies

Education

Delta University for Science and Technology

September 2019

September 2019

Bachelor's degree, Pharmaceutical science and pharmacy

Egypt

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

Skills

CUSTOMER COMMUNICATIONS MANAGEMENT

Intermediate

COMMUNICATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

PROBLEM SOLVING

Intermediate

RAPPORT BUILDING

Intermediate

REGISTERED PHARMACIST RPH

Intermediate

Languages

Arabic

Native Speaker

English

Native Speaker

Hobbies and interests

reading, learning new languages .