HARSH SHAH

• Engage deeply with application SMEs to review manual SOPs, map daily effort overheads, and analyze automation feasibility
before technical onboarding.
• Coordinate the end-to-end automation lifecycle for critical infrastructure tasks — health checks, service restarts,
auto-remediation workflows, CRQ pre/post deployment validations, patching, and proactive system monitoring.
• Evaluate and recommend optimal automation tech stacks — BMC BladeLogic, Power Automate, Workato, Operations
Orchestration (OO), Python, and RPA — in direct coordination with Solution Architects.
• Co-author High-Level Design (HLD) documents with Solution Architects, ensuring complex business logic is accurately
structured and formal stakeholder sign-off is secured.
• Coordinate cross-functional connectivity setups and access provisioning with enterprise security and infrastructure teams to
fulfill integration dependencies.
• Oversee daily developer delivery runs, unblock technical dependencies, and ensure development precisely matches the
signed-off HLD blueprint.
• Drive comprehensive UAT cycles with global stakeholders and manage seamless production go-live deployments.
• Govern the centralized automation delivery pipeline through SharePoint release trackers for full visibility from design intake to
production.

• Managed end-to-end Change Request (CRQ) lifecycle from intake through closure, chaired CAB/review boards, and mitigated
risks for major and emergency infrastructure changes across 9 global enterprise markets.
• Led high-pressure P1/P2 critical incident bridge calls with cross-functional teams, maintained strict SLA adherence, and
authored Comprehensive Incident Reports (CIR) for executive leadership.
• Developed and maintained operational dashboards providing real-time visibility into change health and incident trends across
global markets.

Managed field deployment operations and cross-functional teams to drive consistent revenue targets and market growth.

Spearheaded 24x7 critical facility operations, managed compliance pipelines, and directed multi-vendor coordination.

Handled end-to-end electrical engineering project lifecycles with full ownership of budgets, scope, quality, and stakeholder
reporting.