Mohammad Alairani

Led and supervised daily restaurant operations, ensuring smooth and efficient workflow
during all shifts
Managed opening and closing procedures, including cash handling, reporting, and securing
the premises
Coordinated staff assignments and shift schedules to maintain optimal team performance
and service efficiency
Monitored employee performance, provided ongoing feedback, and ensured adherence to
company policies and standards
Delivered exceptional customer service by actively assisting guests, resolving complaints,
and ensuring a positive dining experience
Handled escalated customer issues professionally and implemented quick solutions to
maintain customer satisfaction
Oversaw food preparation and service processes to ensure consistency, quality, and
compliance with brand standards
Enforced strict hygiene, sanitation, and food safety regulations in line with health and safety
guidelines
Conducted on-the-job training for new employees, including customer service, operational
procedures, and teamwork expectations