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fawaz ghanem, Operation Supervisor

fawaz ghanem

Operation Supervisor·Rizz Projects Management

Saudi Arabia

High school or equivalent, علمي

Work experience

Total years of experience: 3 years, 5 months

Operation Supervisor

February 2026 - Present

Rizz Projects Management

Riyadh, Saudi Arabia

February 2026 - Present

• Crowd Management: Managed crowd flow and guidance for 50, 000+ visitors, ensuring safety and smooth
movement throughout the venue.
• Athlete Relations: Oversaw welcoming and directional protocols for 50+ athletes, ensuring a professional and
respectful experience.
• Team Leadership: Led and supervised a field team of 30 ushers, providing real-time guidance and performance
oversight.
Company industry:
Events Management
Job role:
Management

Media Operations & Accreditation Officer

November 2025 - February 2026

Local Organising Committee

Riyadh, Saudi Arabia

November 2025 - February 2026

• Processed and issued accreditation badges for the workforce at major national events with full security protocol
compliance.
• Supported daily operations of the Media Center to maintain professional standards and efficient press coordination.
Company industry:
Sports & Outdoor Activities

Retail Operations Specialist

December 2024 - February 2026

Ittihad Club

Riyadh, Saudi Arabia

December 2024 - February 2026

• Inventory Coordination: Managed stock levels, coordinated with the
warehouse and main store, and conducted regular inventory checks to ensure
optimal stock.
• Jersey Customization: Oversaw the printing of names and numbers on jerseys,
ensuring quality and timely delivery.
Company industry:
Sports & Outdoor Activities
Job role:
Management

Retail Operations Specialist

December 2024 - February 2026

Al-Ittihad Club

Riyadh, Saudi Arabia

December 2024 - February 2026

• Inventory Coordination: Managed stock levels in coordination with warehouse and main store; conducted regular
checks to maintain optimal availability.
• Jersey Customization: Oversaw the printing of player names and numbers on jerseys, ensuring quality control and
on-time delivery.
• Staff Training: Trained and mentored four new employees, improving team performance, integration, and
operational consistency.
Company industry:
Sports & Outdoor Activities
Job role:
Management

Junction Manager

December 2025 - January 2026

Entertainment Gears

Riyadh, Saudi Arabia

December 2025 - January 2026

• Managed high-volume crowd flow at critical intersections, ensuring visitor safety and event fluidity.
• Led a field team executing crowd control and stop-and-go protocols; coordinated with the JOC to mitigate bottlenecks in
real time.
Company industry:
Hospitality & Accomodation

Brand Promoter — PFL Event

December 2025 - January 2026

Fifteen Eleven Events

Dammam, Saudi Arabia

December 2025 - January 2026

• Promoted and sold PFL apparel and accessories to event attendees; monitored stock and processed POS transactions
accurately.
Company industry:
Events Management

FOP

November 2025 - November 2025

THA STAFFING

Riyadh, Saudi Arabia

November 2025 - November 2025

• Managed Field of Play (FOP) operations, ensuring strict adherence to
competition schedules and seamless event flow.
• Coordinated athlete and official flows to and from the field, maintaining high
protocol standards during live broadcasts.
• Enforced strict access control measures to restrict unauthorized personnel
from entering sensitive competition zones.
Company industry:
Events Management
Job role:
Engineering

Ambassador

September 2025 - September 2025

Riyadh Comedy Festival

Riyadh, Saudi Arabia

September 2025 - September 2025

• Guided and directed visitors to their seats, ensuring a smooth and enjoyable
experience.
• Provided dedicated attention to VIP guests, ensuring they received exceptional
service.
• Enforced theater rules, such as no photography, to maintain a respectful
environment.
• Served as a flexible support team member, adapting to various roles both inside
and outside the theater.
• Assisted with crowd management and ensured compliance with
event protocols
Company industry:
Entertainment
Job role:
Marketing and PR

Ticket agent / Casher /Game system operator

April 2024 - September 2024

Magic Fair

Abha, Saudi Arabia

April 2024 - September 2024

• Installing the gaming system and points withdrawal devices
• Perform administrative duties such as filing and bookkeeping.
• Provide information about ticket prices and other relevant details
• Processing ticket requests and payments
• Issuing tickets and submitting receipts
Company industry:
Toys & Leisure
Job role:
Sales

Ticket Agent / Cashier / Game System Operator

April 2024 - September 2024

Magic Fair (Four Season Entertainment)

Abha, Saudi Arabia

April 2024 - September 2024

• Installed and maintained gaming systems and points withdrawal devices, ensuring continuous operational
readiness.
• Performed administrative duties including filing, bookkeeping, and accurate transaction records.
• Provided guests with information on ticket prices and processed payments efficiently via POS systems.
• Issued tickets and submitted receipts with high accuracy and customer satisfaction.
Company industry:
Amusement & Recreation Facility

Procurement officer

October 2023 - March 2024

Ejada

Riyadh, Saudi Arabia

October 2023 - March 2024

• Managing client debt payments through consistent follow-ups.
• Compiling daily reports to track and communicate payment progress.
• Developing comprehensive plans to streamline the procurement process
effectively.
• Offering support to clients by providing guidance on clarifying their debt
payment procedures.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Cultural Guide & Protocol Officer

October 2023 - March 2024

Ejada (Debt Collection Company)

Riyadh, Saudi Arabia

October 2023 - March 2024

• Managed client debt payment processes through consistent follow-ups and structured communication plans.
• Compiled and distributed daily progress reports to track payment status and communicate updates to
management.
• Developed comprehensive action plans to streamline the procurement and collections process effectively.
• Provided guidance and support to clients on clarifying debt payment procedures and resolving queries.
Company industry:
Business Consultancy Services

Cultural guide - Protocol

August 2023 - October 2023

Saudi friendship

Al-Ahsa, Saudi Arabia

August 2023 - October 2023

• Welcoming visitors of all nationalities and all age groups.
• Tours inside the qara mountain.
• An introductory tour inside the Land of Civilizations Exhibition.
Company industry:
Accounting

Coordinators/Tour guide

August 2022 - April 2023

Sana Tourism

Khobar, Saudi Arabia

August 2022 - April 2023

• Working closely with management staff to create new and lucrative tours
• Directing tourists to tourism attractions, Steer buses to the right route.
• Provided visitors with accurate information about the areas attractions and
activities.
• Organization of transportation services for tourists.
• Assisted in developing new tour packages for various age groups and interests.
• Train other tour guides.
Company industry:
Entertainment
Job role:
Hospitality and Tourism

Coordinator & Tour Guide

August 2022 - April 2023

SANA Tourism

Dammam, Saudi Arabia

August 2022 - April 2023

• Collaborated with management to develop new and profitable tour packages for diverse age groups and interests.
• Directed tourists to key attractions and coordinated transportation logistics for smooth group travel.
• Provided accurate information about local attractions, activities, and cultural heritage.
• Trained and mentored other tour guides, improving team knowledge and guest satisfaction.
Company industry:
Entertainment
Job role:
Customer Service and Call Center

Coordinator/Tour Guide

October 2022 - March 2023

SANA

Khobar, Saudi Arabia

October 2022 - March 2023

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Coordinator (world cup 22nd)

November 2022 - December 2022

The ROYAL

Dammam, Saudi Arabia

November 2022 - December 2022

• Directing passengers to their trips
• Crowd organization and direction
• Answering visitors questions
Company industry:
Airlines
Job role:
Community Services

Crowd Management Coordinator

November 2022 - December 2022

King Fahd International Airport

Dammam, Saudi Arabia

November 2022 - December 2022

Arabia
• Directed passengers to gates, organized large-scale crowd movement, and responded to visitor inquiries during peak FIFA
World Cup traffic.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Merchandiser

September 2022 - October 2022

bindawood

Dammam, Saudi Arabia

September 2022 - October 2022

• Maintained product rotation by checking expiry dates or damage.
• Collaborated with store managers to ensure compliance with corporate guidelines.
Company industry:
Retail & Wholesale
Job role:
Sales

Merchandiser

September 2022 - October 2022

Bin Dawood

Dammam, Saudi Arabia

September 2022 - October 2022

• Maintained product rotation by regularly checking expiry dates and product condition across all assigned shelves.
• Collaborated with store managers to ensure full compliance with corporate merchandising guidelines.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Sheikh Mohammed Bin Uthaymeen secondary School

January 2022

January 2022

High school or equivalent, علمي

Saudi Arabia

GPA (percentage): 96%

GPA (percentage): 96%

Skills

الجودة
Expert
الجودة
Expert
التوجيه
Expert
التوجيه
Expert
تنظيم
Expert
تنظيم
Expert
تنسيق
Expert
تنسيق
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TACTFULNESS
Intermediate
TACTFULNESS
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
WAREHOUSE INVENTORY MANAGEMENT
Intermediate
WAREHOUSE INVENTORY MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Strategy Management
Sports Crowd Management
Strategy Management (IPA)
Training
crowd management
Dec 2025
Show credentials
crowd management
LDI Leaders Development Institute
Dec 2025
accreditation officer
Nov 2025
Show credentials

Hobbies

  • Drawing
    Winning second place among the schools in the region