Technical Support Engineer
Zamil Steel
مجموع سنوات الخبرة :2 years, 0 أشهر
diagnose, troubleshoot and identify solutions to resolve employee’s issues.
•Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
•Identifies opportunities for product, architecture and service improvements.
•Assisting with system installation, upgrade, and service activities.
•Providing on-site training to customer personnel regarding system operation and troubleshooting techniques.
•Assisting technical training department in developing training material and documentation.
(STS) - Trainee.
•Part of the Technical Support team, to research, diagnose, troubleshoot and identify solutions to resolve employees’ issues.
•Helped in the design, assembly, procedures and coordination of project activities
courses: Course in Cisco Certified Network Associate (CCNA). Course in Microsoft Certified IT professional (MCITP).