IT Manager
Procter & Gamble
Total years of experience :22 years, 5 Months
IT/OT Manager.
Act as a Project Manager for the site. Runs daily operations support.
- Completed a massive infrastructure upgrade for the Warehouse
- Constructed a secondary data room for the site
Managed developers’ team ensuring project development, implementation and deployment comply with IT PMO Standards. Ensure the scope and deliverables are clearly defined towards the success criteria using scorecards and KPI’s. Resolve conflicts with the project team, steering committee and management. Reported to the IT Program Managers.
Reduced application failures to 0.5% per year by improving application traffic and database performance.
Delivered a bug free upgrade by implementing quality control procedures.
Reduced the time index of transactions by an average of 40% each.
Improved the application usability after the upgrade by 10%.
Supervised a service desk team of 10+ analysts. Reported to the Service Desk Manager.
Improved the call handling time and quality by 15% by designing a new incident handling model.
Assigned a successful plan to improve a team member to be one of the top 5 performers.
Motivated team spirits by initiating team family activities.
Acted as Service Desk Manager for 6 months.
Administered over 95 regional servers distributed between 7 countries. Reported to Area Servers Manager.
Planned and deployed a backup solution using Symantec® BE eliminating data loss caused by human failure.
Implemented HIP, on physical and Virtual Hyper-V environments to increase usability by 60%.
Implemented a monitoring system using HP OVO to proactively fix servers’ failures.
Implemented Software Distribution system Radia® and SCCM.
Designed folder sharing and security standards.
Supported 350+ users in headquarters office, server’s back-up, PABX, and door access system. Monitored LAN switches, network scanners and printers. Reported to the IT Team Leader.
Upgraded network devices, by adding a core switch and wireless access points, to improve LAN performance.
Ensure suppliers SLA in place. Perform assets inventory to meet company’s targets.
Completed office expansion (Network, Phone, Servers, Intranet and UPS Power).
Replaced printers, with new network ones; in addition to LDAP configuration.
Support user hardware problems to enhance the PTI.
Administrated internal network, AD, DNS and ISA server. Supported company’s customers, by monitoring the real-time applications, connectivity and HW. Moreover, software testing and quality assurance.
Perform Unit, Recognition, Application, and Usability testing. Likewise, Web Sites and GUI testing.
Servers and PC installation: Hardware, OS, and Configuring. Configure Cisco router 800 Series.
24x7 customer support for up and running application at telecom provider.
Install and configure Intel Dialogic Voice application card.
Coding voice grammar using Nuance® Grammar.
Responsible for an AS/400 Servers, monitored branches internal LAN/WAN. Remotely administer 10 branches, performing data backup/recovery for the runtime data, in addition to day-to-day user support for PCs and Printers.
Established 60 users network in two branches via a leased line (cabling, connecting, and user training/support).
Install and operate communication links between office branches adapting X.25 protocol.
Negotiate suppliers’ quotes and participate in selection criteria.
Reinstalled the OS of the AS\400 (OS\400).