Hr Director
Roa Almstaqbal Group
مجموع سنوات الخبرة :18 years, 9 أشهر
Roa Almstaqbal Group: Transport - Food stuff - Medical supplies
Key Responsibilities:
Office Administration:
• Manage day-to-day operations of the office including assessing workloads, planning work schedules and allocating tasks to team members.
• Deal with incoming mail including receipt, recording, sorting and forwarding of letters, correspondence and documents to the appropriate departments/managers for required action.
• Coordinate with managers of other departments and deal with inter-departmental communication as well as liaison with senior officials in external organizations.
• Participate in preparation of administrative and office orders related to various functions, ensure circulation to and compliance by all stakeholders in the organization.
• Formulate annual financial budgets of the office, follow up for management approval, monitor expenses and control costs ensuring budgetary compliance.
• Contribute to the review and development of the organization structure and recommend selection of suitable and competent personnel for various positions.
• Oversee the implementation and compliance with office and administrative systems including participation in continual improvement programs to improve overall performance and productivity.
• Administer the company’s medical services scheme to provide required healthcare support including medical insurance to all employees.
• Implement and monitored adherence to all approved safety and security systems in the office including all staff, visitors and company assets.
• Serve as a member of various committees of the office to execute special projects as well as to drive programs for improving office systems and processes.
Executive Support to the Manager:
• Manage the Manager’s day-to-day schedule including prioritizing and scheduling tasks and making appointments for meetings as per business requirements.
• Organize and present paperwork including daily mail for the attention of the Manager and assist in drafting correspondence, reports and speeches.
• Prepare for and organize meetings including drafting and circulation of agendas and discussion papers, coordinating with participants and preparation of minutes of meetings with action points.
• Provide required specialist advice, consultancy and support to the Manager on all administrative matters of the firm.
• Participate in strategic planning for the department to formulate and implement strategies and plans aligned to short and long term organizational objectives.
• Conduct studies on various subjects as assigned by the Manager, collate and analyze all data and information and prepare detailed reports for the consideration of the Manager.
• Represent the Manager at various internal and external forums as required including participation in meetings in the absence of the Manager.
Staff Management:
• Manage and supervise staff of administration, secretarial, copying and PR sections monitoring performance and implementing measures to improve staff productivity.
• Coordinate all activities related to recruitment including interviews of candidates, selection, training and deployment of employees to meet manning requirements.
• Monitor workloads, determine workflows and distribute tasks among employees of various departments ensuring smooth inter-departmental coordination for on time completion of all tasks.
• Conduct periodic appraisals of performance of employees and write confidential reports to facilitate career and succession planning in the organization.
Public Relations:
• Respond to inquiries from internal and external stakeholders ensuring on time and satisfactory resolution of their queries and issues.
• Set up appointments for visitors with the Manager including previously arranged meetings as well as those for visitors without prior appointments.
Company Profile: An independent installment credit provider, which supports Alhamrani Group’s marketing of commercial and passenger vehicles, heavy machinery and other consumer durables.
Key Responsibilities:
• Dealt with approvals of credit for financing of vehicles sold through the company’s showrooms including review of documents submitted by customers.
• Managed all aspects of documentation required for sanction of loans and followed up for on time disbursal of funds as per predefined schedules.
• Followed up with customers and ensured on time collection of installments implementing action plans to prevent defaults and minimize bad debts.
• Coordinated with recovery agents appointed by the company to repossess vehicles from defaulting and delinquent accounts as per approved procedures.
• Participated in risk analysis of customers and developed effective strategies and credit policies aligned to overall company policies and processes.
• Provided high standards of customer service, ensuring quick satisfactory resolution of issues and achieving consistent customer satisfaction and loyalty.
Company Profile: AIC, part of Savola Group, is a leading producer of edible vegetable oils.
Key Responsibilities:
• Supervised operations of the warehouse for finished products - packaged edible oils - covering receipt, accounting, storage and dispatch as per business requirements.
• Coordinated with the production and sales departments ensuring availability of adequate quantities of all stock keeping units to meet planned sales targets.
• Monitored inventories of various product categories and provided inputs for replenishment ensuring optimum stock holdings as per company policies.
• Managed warehouse staff and ensured optimum utilization of warehouse space, compliance with operating procedures and safety rules and regulations.
• Prepared and submitted periodic reports to the management of all aspects of receipts, inventories and dispatches of stocks.
Company Profile: NCB is the largest bank in Saudi Arabia and one of the leading financial institutions in the Middle East.
Highlights
• Received the MasterCard High Performer Award, May 2006
Key Responsibilities:
• Supervised operation of the branch car rental service and after-sales service department ensuring achievement of all predefined business objectives.
• Ensured implementation of all sales plans for promotion of various products across all customer segments to achieve sales and revenue targets.
• Monitored and coordinated delivery of high standards of customer service including prompt and courteous response to queries and requests as well as resolution of complaints and issues.
• Worked in the telephone banking center and dealt with sales of various personal banking products including loans, advances and credit cards.
• Looked after sales of products related to financing of automobiles including documentation, motor vehicle insurance and transfer of property.
• Started as an administrative clerk and looked after all office tasks including correspondence, documentation and liaison with other departments.
LETTERS OF APPRECIATIONS – NATIONAL COMMERCIAL BANK: • December 2015: Letter of Thanks and Appreciation (For excellent overall performance) • March / April / May 2005: Letter of Thanks and Appreciation (On successfully meeting credit card sales targets) • November 2005: Letter of Thanks and Appreciation (For distinguished performance through Sales and Service Quality report) • January 2005: Letter of Thanks and Appreciation (For exceptional product sales and marketing) • October 2004: Letter of Thanks and Appreciation (For exceptional product sales and marketing)
