Nasser Abd Ulmoula, IT Officer

Nasser Abd Ulmoula

IT Officer

Batec

Location
Syria - Damascus
Education
Bachelor's degree, Information Technology
Experience
11 years, 5 Months

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Work Experience

Total years of experience :11 years, 5 Months

IT Officer at Batec
  • Syria - Homs
  • My current job since June 2019

• Creates and maintain a disaster recovery plan for IT
• Manage Windows server 2016/2012 R2 (AD DS/DNS/GPO/DHCP/iSCSI/IIS/PowerShell)
• Develop and implement all IT policies and procedures, including those for architecture,
security, and standards
• Plan, organize, direct, control and evaluate the operations of information systems
to ensure that it meets Service Level Agreements (SLAs)
• Collaborating with technical support team to ensure familiarity with technology
• Ensure security through access controls, backups and firewalls
• Design, Administration, and Maintenance of VoIP and other network services
• Build, rack, cable, and document servers according to datacenter standards
• Develop innovative network troubleshooting methods that reduce downtime

Technical Support Professional at HADEED MMC
  • Syria - Damascus
  • August 2018 to June 2019

• Troubleshoot hardware and software issues on computers and peripherals
• Troubleshoots problems with software and hardware and researches solutions to those problems arrange with System Admin
• Mentors team members, acts as an informal team lead, may supervise activities of others
• Assist users with desktop systems utilizing standard ticketing systems and telephone support
• Conduct Network administration for large network architectures and infrastructures
• Manage daily IT enterprise data center operations for a campus-wide IT infrastructure

IT Assistant at Danish Refugee Council
  • Syria - Homs
  • August 2014 to August 2018

• Maintained present inventory of the property IT systems and hardware
• Prepare of procurement plans for the projects and their implementation monitoring
• Uses online resources to research products, evaluating cost savings and quality
• Plan, organize, direct, control and evaluate the operations of information systems to ensure it meet Service Level Agreements (SLAs)
• Manages licenses for all operating-system related software
• Communicated status, risks and opportunities to IT Officer
• Generates purchase order requests that comply with the Counties Purchasing Policy and IT budget requirements for approval by the IT Officer

Paramedic at Syrian Arab Red Crescent
  • Syria - Homs
  • December 2012 to February 2016

● Provide the wounded with the aid they require
● Helped and worked closely with UN representatives to evacuate parts of the city
● Manage operation room of ambulance

IT Support at Syrian Arab Red Crescent
  • Syria - Damascus
  • July 2014 to February 2016

• Provided 24x7 on-call duties as required
• Managed First Aid application of operation room of ambulance and participate in programming it
• Completed preparation IT needs of operation room of ambulance with record time
• Maintained accurate inventory and record of all hardware and care of networking
• Ensure that the IT setup is in line with the defined business needs and legal requirements

IT Helpdesk at Child Care Society
  • Syria - Homs
  • April 2014 to February 2015

• Monitor and track the schedules for the tender proposal submissions
• Maintain, upgrade and renew IT Infrastructure to meet business needs
• Stay up to date on security risks and ensure corporate security
• Providing training for beginner computer user

Education

Bachelor's degree, Information Technology
  • at Syrian Virtual University
  • February 2020

The program aims at qualify IT specialists in the field of information technology and information system management who have basic knowledge in business management science, and are able to play the role of a mediator among the institutions that evaluate IT solution, and the other various Commercial, industrial or academic institutions ... etc, which need these solutions in their work.

Diploma, Information Technology and Management
  • at Computer Techniques Institute
  • June 2015
High school or equivalent, Informatics
  • at Dalal al Mughraby For Information Technology‎
  • July 2013

Specialties & Skills

Training
Team Management
Database Design
Windows Network Administration
Database Management
Networking
System Management
Helpdesk

Social Profiles

Languages

Arabic
Native Speaker
English
Expert
French
Beginner
Spanish
Beginner

Memberships

Institut Européen de Coopération et de Développement
  • Trainer
  • April 2014

Training and Certifications

AWS Cloud Practitioner (Training)
Training Institute:
(Amazon - AWS training and certification
Date Attended:
April 2018
Duration:
7 hours