Technical support (IT)
الفا ماركت
مجموع سنوات الخبرة :12 years, 4 أشهر
used windows server 2003 and router, software, hardware
Receive and Solve internal customer’s hardware and software issues through company helpdesk system.
Respond to telephone calls, email and personnel requests for assistance.
Solving technical problems using Microsoft product specially SMS server
Professionally installs, configures, troubleshoots, maintains and upgrades computers (desktops and
laptops), networks (LAN and Wireless LAN), local and networked printers, scanners, NICs, and Wi-Fi cards,
faxes, modems, routers and switches.
Monitoring PC's and network utilization & performance.
Monitoring and maintain the internet access.
Apply all the company standard setting for any desktops or laptop and make sure
standards are updated and maintained for all software and hardware versions.
Keep all desktops and laptops up-to-date with the latest security patches (Windows-Office).
Keep all desktops and laptops up-to-date with the latest anti-virus update.
Monitor desktops and laptops performance and resource usage and provide proactive remedial action to
resolve.
Monitor Software usage and installation on desktops and laptops and report any irregularities
Responsible for 3 branches regarding all Technical problems.
Responsible for All Hardware inquiries across the Company.
Managing all IT department contracts.
Responsible to hire new Technical support for open and new vacancies
Fetching monthly reports regarding technical support performance from helpdesk system.
Managing company new projects regarding hardware requirements and implementing new branches
infrastructure.
Support System Team, Network Team and Application Team in projects.
Communicate frequently with team members.
Delegate duties to Team members.
Performing yearly action plan.
Making sure that the action plan is on the track.
Managing All IT Operation Team projects.
Supervising all hardware assets and IT warehouse.
Manages and maintains local area network (LAN), including network hardware (Servers, Printers,
and other peripherals), Telephony System and Applications
-Troubleshoot hardware, software and network equipment.
-Installing/configuring new computers, IP telephones, software and applications, projectors, printers,
wireless access points, and other equipment’s as needed.
Mohamed Mohamed Rabea (Page 3 of 4)
-Computer viruses and security.
-Technical support via phone, email or in person.
-Connect and set up hardware.
-Troubleshooting printers/scanners/copiers/projectors.
-Support, handle and troubleshoot all mail and domains problem related to DNS and hosting issues, also all
real IPs problems.
-Support, handle and troubleshoot all ADSL problems with TEData customers via phone..
Monitoring/Office Server Administration:
مهندس شبكات (سوتشات و روترات) و مسئول على سيرفر