تمام الرفاعي

• Lead integrated FM and Property Management operations across 850+ residential units, 3 school campuses,
and 1 university facility.
• Oversee hard and soft services delivery, maintaining asset uptime above 98% and ensuring full compliance
with QCDD and authority standards.
• Implement CAFM workflows for PPM and CM, improving work order closure rate by 30%.
• Conduct asset condition surveys and lifecycle planning to define CAPEX priorities.
• Supervise tenant relations, ensuring 95% occupancy and faster resolution of tenant issues.
• Consolidate vendor contracts and manpower deployment, targeting 12-15% OPEX savings through
performance-based management.
• Strengthening tenant communication and service feedback systems to enhance satisfaction and retention.

Acting as principal FM consultant for the setup and transformation of a government Facilities Management function across mixed-use assets. I advise on FM strategy, operating models, team structure, SOPs, CAFM implementation, and performance frameworks, ensuring alignment with best-in-class FM standards.

• Conduct a full operational assessment across various asset classes, identifying 32+ service and compliance gaps, and recommend a hybrid in-house/outsourced FM model
• Lead the strategic planning of end-to-end mobilization and operational readiness process, ensuring all systems, vendors, staffing, and documentation are in place ahead of service go-live across critical zones
• Lead the redefinition and optimization of 65+ SOPs and implement a 90-day mobilization plan
• Provide strategic recruitment advisory, defining job roles, evaluating candidate profiles, and guiding the selection process for 15+ key FM hires across engineering, hard/soft services, and HSE
• Oversee CAFM planning and asset digitization, achieving 100% asset tagging and automated PPM scheduling
• Advise on SLA realignment and vendor consolidation, unlocking 12% projected OPEX savings
• Set performance benchmarks focused on uptime, service quality, safety, and energy efficiency

• Managed 50+ staff across 300+ facilities across the city, maintaining uptime above 98% on critical assets.
• Reduced utility costs via HVAC scheduling, LED retrofits, and building analytics.
• Administered OPEX and CAPEX budgets, optimizing lifecycle costs across FM portfolio.
• Implemented risk register framework, reducing issue resolution timelines by 40%.
• Maintained compliance with Health & Safety and ISO standards, passing all third-party audits.

• Directed TFM for 25+ municipal assets valued at CAD 400M.
• Implemented full PPM programs, cutting reactive maintenance by 22%.
• Consolidated vendor contracts, achieving 12% operational savings.
• Led energy efficiency initiatives (HVAC, LED), reducing utility costs by 9% in year one.
• Supported long-term capital lifecycle strategies aligned with community growth.

• Conducted audits across 10+ facilities, identifying 30+ operational and compliance gaps.
• Developed COVID-19 cleaning protocols and updated PPM programs to ensure business continuity.
• Supported re-tendering of soft services, improving KPI compliance and service quality.

• Delivered TFM for 49, 000 sqm venue and supported the delivery of 350+ events hosted at the DECC.
• Commissioned 40+ MEP, BMS, life safety, and ELV systems.
• Built and led 35+ person FM team across engineering, soft services, HSE, and technical support.
• Executed 20+ RFPs, securing Tier 1 service providers, achieving 15% cost savings.
• Managed QAR 15M+ in capital projects, completing on time and within scope.
• Maintained zero major incidents over 5 years and reduced response time by 40%.

• Managed 1, 200+ personnel across 1M+ sqm terminal delivering housekeeping, waste, pest control, façade
cleaning, and VIP services in a critical best in class 24/7 operation at Hamad International Airport.
• Optimized manpower deployment and shift scheduling across airside/landside areas.
• Achieved QAR 3.8M in annual savings via contract renegotiation, maintaining ISO 9001/14001 compliance.
• Improved service consistency through staff training programs and CAFM workflow monitoring.

• Supervised daily FM operations commercial portfolio (office towers, retail), ensuring 95% uptime of MEP assets
• Coordinated with tenants to resolve 500+ service requests monthly, achieving 90% tenant satisfaction
• Implemented and enforced a preventive maintenance program, reducing equipment failures by 15%
• Led a team of 15 technicians, streamlining shift schedules to cut overtime costs
• Trained 100% of staff in standard operating procedures (SOPs) and customer service excellence