ServiceDeskSupervisor
Kbr Inc. - Saudi Arabia
Total years of experience :14 years, 0 Months
Lead, motivate, and support a large team within a time-sensitive and demanding.
• Serve as the escalation point to end-users for desktop support related incidents and requests.
• Supervise team on implementing and maintaining Service Desk standards, policies, processes and procedures and Incident Management, Problem Management, Request Fulfillment, Access Management and supervise on questions.
• Continually improve customer satisfaction which include managing customer surveys, monitoring service desk interactions.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain and ensure operational activities remain on time and within a defined budget.
Supervising the daily operations of the administration and the employees.
Recruitment, training and evaluation of employees, and taking corrective actions when necessary.
Develop, review and improve systems, policies and administrative procedures.
Ensure that the office is provided with the necessary supplies and all equipment is operating and maintained properly.
Work with the accounting and management team to set budgets, monitor spending, and process payroll and other expenses.
Plan, schedule and promote office events, including meetings, conferences, interviews, orientations and training sessions.
Collect, organize and store information using computers and file systems.
Supervising private projects and tracking progress towards achieving the company's goals.
Manage a team of administration professionals to achieve operational objectives.
Provide guidance and support to administration staff to perform their duties effectively.
Supervise the monthly billing, staff scheduling and payroll processing activities.
Ensure that the administration team follows company standards and guidelines for operational efficiency.
Provide support to resolve any problems faced by the administration team.
Manage the staffing and supply needs for all departments.
Provide support in recruitment, evaluation and training of staff members.
Evaluate current operations to identify and implement process improvements.
Consult with all clients regarding financial requirements.
Recommend products and services inclusive of credit structures.
Develop loan packages for credit review as well as underwriting.
Ensure to open plus service accounts within certified limits and ensure records are maintained within given policies and guidelines.
Evaluate financial, credit needs of all customers.
Monitor customers’ changing requirements and recommend strategies to utilize organization products and services.
Prepare customer base by servicing existing clients.
Develop new business by interacting with external resources and inform about changing market conditions.
Ensure conformance with all banking policies and practices along with regulatory statutes.
Supervise bank operations suitably to include personal banking relations, client service operations and problem resolution.
Ensure customer satisfaction by contact as well as maintenance of relationship.
Maintain and update knowledge of banking products along with financial or investment services and knowledge of industries or market areas served.
Train and guide less experienced Private Bankers.
Upgrade on latest developments plus market trends to identify and service client needs.
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring daily activities of customer service operation.
Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies.
Managing cashier coverage and customer flow to ensure proficient customer service.
Monitoring and authenticating returns, exchanges and voids.
Investigating and solving customer service complaints.
Assisting with development and implementation of service policies, and explaining these to staff and customers.
Maintaining documentation pertaining to customer service department activities.
Performing additional duties where needed.