People and Organizational Development Manager
Management Consultancy
مجموع سنوات الخبرة :17 years, 4 أشهر
• Provide Consulting services, analyzed, designed, developed, and delivered customized organizational development solutions, tailored to client needs for organization growth utilizing impactful gamified engaged experiences.
• Developed human capital models, change management strategies, and workforce plans that enhanced employee development, engagement, retention, and optimizing HR services delivery to align with organization strategy.
• Planned, developed, and executed a comprehensive people and organizational development transformation and change management strategy aligned with business objectives, including organization design, capabilities assessment, and gap analysis using Mackenzie7S and ADKAR frameworks, within an agile corporate governance framework, linked and tracked to the organizational strategic roadmap.
• Served as a strategic advisor on the Board HR Committee, leading HR operations from onboarding to offboarding, ensuring compliance, and managing payroll and employee relations.
• Spearheaded organizational structure and process re-engineering, including payroll management, performance systems design for effective HR management, and leading policies and procedures implementation and compliance using SAP system.
• Provide human capital & organizational development consultancy and solutions for leading SMEs Retail FMCG, Fashion, F&B, Financial Service, and e-commerce operators by developing human capital models, change management projects, people strategy, culture and operations, workforce planning, policies & procedures, SOPs, employee development, performance management & competency-based reviews, compensation planning & pay structures HAY, retention programs, HR service process optimization, solutions and activities.
Industry: Retail Fashion, F&B, and E-Commerce industrial operator
Scope of work: All GCC 6 Countries (Kuwait, KSA, UAE, Qatar, Bahrain, and Oman)
• Implemented a comprehensive people development strategy, aligning with business goals and ensuring compliance. Managed training needs, ADDIE, onboarding/offboarding, behavioral and technical skills, and product launching, using adult learning methodologies and psychology that impacted overall organization performance.
• Led HR teams across regions, optimizing HR strategy, monitoring expenditures, finance and budget management, and KPI tracking. Spearheaded major organizational structure projects, including workflow and job analysis, workforce planning, updating job competency profiles, and performance management leveraged HRMS/ HRIS dashboards.
• Tasked with establishing Armada’s Learning and Development department from scratch, incorporating the development of its own strategy, objectives, policies, and working procedures
• Developed over 75 successful training programs with consistently positive KPIs in terms of attendance, satisfaction 94%, and learning gain 86% - that directly contributed to organizational outcomes such as improved colleague performance (by 37%), UPT (increased to 0.7), ATV (12% of sales value), increased employee engagement by 11%, and reduction in staff turnover of 6%
• Conducting major projects and transformational change, incl. new job descriptions/performance-related pay
• Development of a Strategic HR Management project (involving restructuring, budgeting, and establishment of effective KPIs), ensuring savings of over 170, 000 KWD/$500k, throughout BSCs and KPIs
• Developing a new talent management framework to introduce succession planning and harness talented individuals working for the organization at all levels
• Establishing a revitalized performance appraisal system with a successful two-year annual lifecycle, coaching, and mentoring line managers to understand the new system fully and implement it effectively and efficiently
• Leading Armada’s Talent Acquisition strategy - ensuring full alignment with operational needs, managing new assessment centers/open days, and developing new online channels on Facebook and LinkedIn
• Assisting in key HR functions including payroll management, employee engagement, and compliant handling of queries, complaints, appeals, and grievances as per internal guidelines and employment law
• Supporting ongoing retail operations, including new store openings, product launches, SOPs, seasonal updates, and stores’ performance evaluations
Retail, FMCG, Hypermarkets, Wholesale, F&B, Logistics and E-commerce; Scope: MENA (KWT, JOR, LEB, BAH, and OMN)
• Partnered with regional market leaders and key stakeholders to formulate people development strategies with proven ROI, focusing on elevating skills and building organizational capabilities. Developed and implemented effective annual training budgets for programs using ADDIE to enhance employee competencies by 25%.
• Managed a comprehensive performance development calendar, blending various methods for 5, 000+ employees, achieving over 800 learning hours. Led strategic talent development initiatives, including succession planning and performance growth Center of Excellence, and Training Academy, driving continuous development culture.
• Developed ambitious and effective learning and development strategy, with accompanying policies
• Collaborated closely with key internal stakeholders to design, develop, and implement annual training and development plans for over 5, 000 Sultan Centre employees across Kuwait, Jordan, Bahrain, and Oman
• Formulated and implemented effective talent management and development strategy, engaging over 150 employees at all levels to progress their careers within the organization
• Pioneered the company’s new graduates program, with 45 graduates from across Kuwait, Egypt, Jordan, and Lebanon being successfully deployed across the company’s Middle Eastern operations
• Provided oversight of training delivery, including management of budgets and resources
• Handled major talent development projects including a new Centre of Excellence, a graduate training program, and career development for high potential performing calibers workforces that positively impact the enterprise in every phase of operations
Leading Fashion Retail, F&B, FMCG, and hospitality industrial - MENA Market, Scope: (KWT )
• Designed and delivered 80+ training programs for Landmark Group in Kuwait, enhancing customer engagement and leadership skills.
• Conducted thorough training needs assessments with business heads, developing high-quality formal learning, classrooms, workshops, training modules, blended learning, e-learning modules, webinar courses, virtual classrooms, onboarding, on-job training, and cross-functional training solutions.
• Maintains records of ORACLE HC training and staff development activities, assessments, and retraining requirements. Spearheaded people and culture initiatives, tailoring L&D activities to foster engagement and align with organizational culture.
• Present, provide and sell training solutions and services to current and potential clients from (Oil and Gas industries, Government, non-Government, and privet sector organizations), to achieve specific sales targets; follow up on new leads and referrals for sales prospects.
• Develops and coordinates all technical and non-technical training contents, outlines, materials, handouts, presentations, agendas, portfolios, brochures, and other marketing tools.
• Managing and delivering a high quality of training solutions, programs, workshops, seminars, and conferences by highly qualified local and international professionals and consultants in local and international hotels or in house training.
• Manage training budget with effective negotiation with Clients, Trainers/Consultants, hotels and other expenses.
• Coordinate and monitor all Borders Security Sector and its divisions for implementing annual training plan in cooperation with internal and external training Organizations (local and international).
• Participated in Boarder security sector training needs analysis and preparing Specialized Training Center annual training plan and calendar
• Plan and implement a strategic international convention and protocol for cadets scholarship for external study and to obtain international certificates from the international military institutions, and follow up their registration, accommodation courses lectures and its schedules, exams, and results until their graduation
E-Government Project for the Ministry of Social Affairs and Labor in Kuwait
• Lead the Support Team and manage support tasks.
• Fix Critical Problems on sites and Report to the Support manager.
• Make some Software Quality Control tasks to ensure that the application meets the business requirements.
• Coordinate and organizing meetings, Seminars, Presentation, multimedia, training aids, and handle events for MOSAL system training employees
ORACLE JD Edwards CNC Enterprise ONE - Technical Consultant
• System installation, setup, configuration, and maintenance
• Connect system servers service and database
• Install, configure and administrate the Database server using ORACLE 10g, MS SQL 2000/2005 Database
• Working closely with the development team in the development & deploying reports.
• Support and train technical end-users on the JD Edwards system.
• Diagnose, monitoring, maintenance, troubleshoot, and solving (Servers, network, and Computers) related problems (hardware, software, and applications).
• Installing Hardware (printers, networked printers, scanners, faxes) and Software (LIVING IN system application and other 3rd parties).
• Troubleshoot system and network problems ensuring appropriate diagnosis and rectification.
• Instal and configure IP Cam surveillance monitoring security solution.
CIPD in HRM Level 5
Graduation project (Grade A) Title:GIS Application for Settlement Planning Description: A Geographical Information System for Settlement Planning, Study area Sinai
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