Outbound Manager
Zain
Total years of experience :23 years, 3 Months
Managing all outbound Team and functions (Telesales, Retention and market research/Surveys activities),
Managing Customer Care Quality Assurance Teams and functions as: \nMonitoring, Evaluation, performance management, feedback and coaching.
Monitoring & Evaluation, setting procedures, training materials creation for customer care, conduct induction training
Recieve customers calls on the call centre
Animals / Meat Inspection prior, during and post slaughtering process,
Veterinary, Quality Controller, human resources issues, milk production, newnatals
Introduction letters, international communication, applications, proposals tenfders etc
Direct & indirect translation