Ahmed Hisham

Working as HP Onsite Support at Philips

.
 Installs, configures, and maintains Desktop and Laptop computers, Microsoft and other related equipment, devices, and systems.
 Investigates and resolves Software problems at company laptop computer systems.
 Analyzes and resolves problems on laptop and Desktop computer applications and systems for Company and staff across all Company departments.
 Ensure that desktop computer is virus free all the time.
 Provides integrated hardware and network software support; troubleshoots and resolves involved system hardware, software, and networking communications failures and conflicts.
 Responds to requests from computer users regarding hardware, software, or network connection problems or questions.
 Prioritizes requests or problems according to established criteria and enters relevant data into a computerized user-request tracking system.
 Places service calls with workshop and coordinates service for the user.
 Refers the more difficult problems or non-routine requests to other technical support staff or supervisors.
 Advises users of the on-going status of their request, and places follow-up calls to ensure that satisfactory service was provided.
 Reviews & update records to check hardware/software inventory, update service calls, and verify or modify user identification records.
 Learns the functions and operation of new products, systems, or equipment by attending training or through tutorials or self-instruction.
 Produces basic statistical or work-activity reports.
 Configuration and troubleshooting of MS Outlook.
 Configuration and troubleshooting of network & local printers.
 Working on McAfee encryption security.
 Other duties as assigned.

 Handle all TE Data customers’ technical problems by phone.
 Answer phones and respond to customer requests.
 Transfer customer calls to appropriate staff.
 Identify, research, and resolve customer issues using the computer system.
 Follow-up on customer inquiries not immediately resolved.
 Complete call logs and reports.
 Other duties as assigned.

Travel to the Customer's Site and do the following:

 Installation of Microsoft Operating System.
 Joining to the domain.
 Installing MS software’s and application.
 Work on E-helpline (log call and follow it toll solved)
 Trouble shooting of basic network issues.
 Configuration and troubleshooting of MS Outlook.
 Configuration and troubleshooting of network & local printers.
 Installation and maintenance of Symantec Antivirus.
 Troubleshooting of Internet problems.
 Troubleshooting of all Desktop issues.