Technical Solutions Engineer
Total years of experience :12 years, 7 Months
• Own the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues; build tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and Customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work with multiple Product and Engineering teams to find ways to improve the supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Work as part of a team of Engineers / Consultants that globally ensure 24 hour customer support.
• Provide prompt technical support from the VxRail and ECS perspectives by troubleshooting,
diagnosing and resolving customer’s technical hardware & software issues
• Provide necessary consultation and technical advice to Field Support Engineers and assist
whenever needed in their on-site duties
• Collaborate with other teams such as Enterprise Storage solutions, Midrange Storage,
VMware, and Connectivity in case cross-product analysis is required to address specific issues
I am working as a freelancer graphic designer for approximately +5 years.
The company activities were in hosting and developing websites.
It was the first job I got with salary of 1000EGP/month, the job was little boring with few customers, but it was a great experience.
• Validated from LSBU UK, First Class Honours. • Leading IEEE BUE Team Members • Participating in multiple student activities like SPE, Enactus and national competitions
