Contact Center Coach
Kout Food Group
Total des années d'expérience :16 years, 0 Mois
- Engaging with the contact center agents, to ensure maximizing the delivery of the services with high standards, by providing the required coaching, development and support.
- Aligning with all contact center unites, and operations management, regarding the progress of the dailly operations and the ongoing action plans.
- Coordinating with contact center management, to raise any point of concern, regarding the teams performance.
- Directly engaging with customers, for complaints, escalations .. etc.
Team leader - Mobile "Enterprise & Key Accounts"
Working as front office sales representative.
Al Hussein Bin Talal University, Ma’an, Jordan BA/ English Language and Literature (major) information technology (minor),