Team Leader Operations
KOTAK MAHINDRA BANK
Total des années d'expérience :6 years, 7 Mois
Joined as a fresher in Kotak Mahindra Bank as Phone Banking Officer inbound customer service.
Feb'19 - Promoted as Team Coach responsible to coach newly joined Phone Banking Officers
under On Job Training
Mar'22 - Promoted as Team Leader responsible to handle a team of 15 Inbound Phone Banking
Officers (Managing SLA, NPS, FTR and Productivity)
Secured 60 grade in High School and Senior Secondary School
Secured 55-60 grades in Bachelor's Of Business Administration
