Aadam راشد

As the Personal Shopping Manager, I am responsible for ensuring the discerning client received the highest level of service. This included regional competitor research to create a level of service separating us from any other Luxury Shopping destination.

My latest project is the ‘VIP Program’. Catering to only the creme de la creme of clients, I created a separate entity within the business where all areas had dedicated resources. This includes online customer experience such as dedicated log in page, exclusive sale access and even pre order facilities. Offline experiences ranged from a ‘unique VIP packaging’ to dedicated after sales VIP agents and even a ‘Try Before You Buy’ Service.

As Personal Services and Personal Shopping Manager, my role varied from ensuring our ladies receive the highest level of luxury customer service. We add a unique, personal touch when dealing with our clients hence we call our customer service team ‘Personal Service’.

‘We do whatever it takes to keep her happy’ - this would include travelling to her home/hotel/office in order to consult and fulfil all her fashion needs by way of Personal Shopping.

As Sales Manager, my duties vary from working alongside team members to creating new ideas to keep the brand image developing within this new market. We offer a range of Fine Jewellery and Home Decor products made entirely from organic materials such as Teak wood, Scarab wings with an addition of precious stones such as Emeralds, Diamonds, Rubies and many more. Many of our products are not repeated and thus are one of a kind creating a very niche highly in demand product.

Lotus Arts de Vivre is a family owned business being run by the Von Beuren family. Founded by jewellery and home decor veteran Rolf Von Beuren, his sons Nicki and Sri are now responsible for day to day operations at our HQ in Bangkok, Thailand. This family owned business is renown across the world with stores already in Russia, India, Thailand and previously Singapore.

Responsibilities included dealing with high priority client issues which generally are addressed to the heads of our business. Another area would be having the ability to solve very in depth complaints demonstrating initiative, patience and efficiency. A huge bonus of being part of the Customer Relations team would be the additional experience gained from working closely alongside the E-Commerce and sales team.