Aakash بابلاني

• Managing and training the team of tele callers to guide students with educational issues such as course and program selection, and complete application and VISA process.
• Co-ordinate co-op and school-to-work transition programs, and the provision of counselling and information services, such as career information, professional development sessions and exchanges with other educational institutions, to students, parents, teachers, faculty and staff.
• Visit colleges and secondary schools to provide academic information to prospective students, their parents and educational counsellors.
• To put together a multiple training programs both in person and through video conferencing for the client portfolio by sectioning in Tier level, by popular programs, regions / states in Australia.
• Build capability by understanding needs of each tele caller and the market demands.
• Build and maintain a content repository on Knowledge Management System for client specific and field / other generic training material e.g. visa counselling, formats, presentations etc.
• Coordinate to setup trainings with clients on a regular basis.
• Destination Updates - Setup calls on weekly / fortnightly basis where destination updates calls are conducted and material shared in writing through email as well.
• Tele Caller Productivity - Assess non-performing tele caller through a defined, structured process to identify areas of improvement and customize training for them to improve productivity performance
• Work closely with marketing to develop content /campaigns by partner.

• Manage the Marketing & Sales for our Partner Universities - University of the Sunshine Coast, Federation University & Charles Darwin University.
• Build & maintain the relationships with the key clients and support them with the best of the services.
• Travel across all the cities in India to facilitate the student recruitment process.
• Participate in various events organised by Partner Agents and interview the students for on-spot offers.
• Act as a mediator between the Partner agents and Partner Universities to simplify the Student Admission process.
• Prepare Marketing Budgets and organise various student and agent workshops

• Manage the Admissions and Compliance (GTE) process by adhering to the admissions requirements, procedures and the service commitment including student interviews and financial assessments within agreed SLA’s.
• Perform academic assessment and release offer letters complying with NOOSR and University entry requirements.
• Interview the students over the phone or Skype and review their profile as per GTE standards.
• Supervise the Admission Officers - South Asia, including but not limited to work load and performance.
• Conduct training of new staff and agents from South Asia.
• Travel for education fairs and events involving interaction with students and counselling them for higher education.
• Report to the Head of Admissions and Director Admissions on the quality of applications from a GTE perspective as well as any regional recommendations/changes.
• Provide review and analysis of the applications being rejected under GTE.
• Represent Admissions team to attend DIBP information sessions in Delhi as required, and update the team and relevant stakeholders.

• Responsible for providing quality and efficient customer service to the students looking to study abroad; through the daily management of a team by coaching, counselling, training, and problem solving.
• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Represented The Chopras team to various Universities and Institutes in India, giving presentations for various study options abroad on the behalf of the Partner Universities.
• Genuine unbiased counseling to students in terms of destination, institutions and the program of study. Undertaking complete verification of Financial and Educational documents of Clients before the visa lodgement.
• Provide information to the students on all facets of the program, lifestyle, costs and all associated current and relevant information.
• Travel within the Country for marketing and promotional campaigns as and when required.

• Responsible for taking the calls of the customers from UK assisting them with their Utility bills and meter readings.
• Successfully coordinated the cross section sales to single product customers.
• Assisted the Team Manager with the Performance Reports and Quality Assurance.
• Ensure implementation, compliance and improvement of meeting the Quality and other Matrix of the team.
• Actively meeting staff on a regular basis to ensure all issues are dealt with effectively and efficiently.
• Conduct weekly trainings, team outings and career mapping of co-team members.
• Attend and conduct various training's based on the requirements of the team.