Site Reliability Engineer
FICO
Total years of experience :10 years, 10 Months
2) Online Mobile Store 2013
The Online Mobile Store is web application software being designed and developed to meet the needs of sales, distribution and customer service in an E-Commerce company. Using this web application, the real time scenario of the stock maintenance, dispatch and delivery status can be obtained. This will improve the customer satisfaction and sales scale of the organization
Aditya Birla Minacs
Technical Support Associate
1 July- Till Date
Role Description: • Handling Escalations.
• Creating Service Order as per issue.
• Creating Service Request as per issue.
• Creating Interaction Records if customer asks for the status.
• Creating reports daily on the order worked for.
• Following up on pending orders on daily basis.
• Taking RTO's and resolving the customer issue.
• I have consistently maintained good quality during my work.
• Recieved appriciations from clients as emails and goodies.
• Exceed exceptation in work targets.
• Flexible to work in shifts.
Achievements / Extra Curricular Activities:
Handling a Team of five members. Proficient in handling technical escalations. Very good in Ms Excel.
Name of the course University / Board / Institution Principal Subjects % of marks obtained Year of Passing
BCA Presidency College, Bangalore - 68% 2010-2013
Class XII St.Michael School, Patna Commerce 52% 2009
Class X Patna Central School, Patna - 56% 2007