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Aakash Gupta, Customer service and sale representative + Team Coach + quality and voice trainer

Aakash Gupta

Customer service and sale representative + Team Coach + quality and voice trainer·Travelopod and The Langham Hotel

India

Bachelor's degree, Bachelor of Arts

Work experience

Total years of experience: 0 years, 11 months

Customer service and sale representative + Team Coach + quality and voice trainer

June 2012 - April 2013

Travelopod and The Langham Hotel

India

June 2012 - April 2013

Travelopod Travel Agency (2012-2013) (Second Largest Travel Company in USA)

 Knows Amadeus Selling Platform
 Senior Customer and Sale Service Representative
 Team Coach
 Knows Post-Sales
 Knows How to Maintain Microsoft Excel

Responsibilities:

• Maintain customer service at extreme level.
• Regular at work.
• Be polite to customers and staff.
• Be happy at every time.
• Be punctual and honest.
• Do your given job with full energy and effort.
++++++++++++++++++++++++++++++++++++++++++++++

The Langham Hotel (2010-2012) (5 Star Hotel in Auckland)

 Customer Service Representative
 Knows Work of all the Departments in a Hotel
 Specialized in Bartending and Chef
 Trainer in quality and voice

Responsibilities:

• Uphold customer service at extreme level.
• Regular at work.
• Be polite to customers and hotel staff.
• Be happy at every time.
• Be punctual and honest.
• Do your given job with full vigour and effort

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Punjab University

April 2013

April 2013

Bachelor's degree, Bachelor of Arts

India

April 2013 Punjab University Degree in Bachelor Arts (Still in Process)

University of Auckland

May 2011

May 2011

Bachelor's degree, BTec Degree in Hospitality Management Level 7 (Honours in Customer Service and Human Resources)

New Zealand

May 2011 University of Auckland Completed BTec Degree in Hospitality Management Level 7 (Honours in Customer Service and Human Resources)

University of Auckland

June 2010

June 2010

Diploma, BTec Hospitality and Tourism Management Level 5-6

New Zealand

June 2010 University of Auckland Completed BTec Hospitality and Tourism Management Level 5-6

Punjab Board

January 2009

January 2009

High school or equivalent,

India

January 2009 Punjab Board Completed Senior Secondary School

Skills

Customer Service
Expert
Customer Service
Expert
Amadeus
Expert
Amadeus
Expert
Sabre
Expert
Sabre
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Travel Planning
Expert
Travel Planning
Expert
Higher level Customer service
Expert
Higher level Customer service
Expert
Regular, punctual and honest at work at all times
Expert
Regular, punctual and honest at work at all times
Expert
Very much confident about my work with politeness and happiness
Expert
Very much confident about my work with politeness and happiness
Expert
Endorsed with great energy and efforts
Expert
Endorsed with great energy and efforts
Expert
Understanding and offering customer what exactly he wants
Expert
Understanding and offering customer what exactly he wants
Expert
Customer Service
Expert
Customer Service
Expert
Amadeus
Expert
Amadeus
Expert
Sabre
Expert
Sabre
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Travel Planning
Expert
Travel Planning
Expert

Languages

English

Expert

Hindi

Expert

German

Intermediate

Training and Certifications

Certifications
Certification in Fast spinner
Auckland Writing Skills
Nov 2010 - Nov 2020