IT Project Manager
Alrajhi Bank
Total years of experience :17 years, 10 Months
Spearheaded the management of an IT projects portfolio of acquiring line of business of the bank.
Demonstrated exceptional leadership skills by guiding cross-functional teams towards effective project delivery, while minimizing disruptions to existing services.
Mentored and coached team members to ensure their proficiency in delivering projects with minimal impact on ongoing services.
Fostered a collaborative and supportive environment, enabling team members to excel in their roles and contribute to successful project outcomes.
Collaborated closely with business managers to prioritize project demands, ensuring optimal utilization of the project team's bandwidth.
Employed strategic decision-making to maximize the value derived from projects, aligning them with business objectives and goals.
Managed all aspects of the project management lifecycle, from initial planning and effective communication to budgeting and stakeholder management.
Worked closely with enterprise architecture and technical design teams to obtain solution blueprints and low-level design documents.
Facilitated seamless integration of technology solutions into projects, guaranteeing alignment with organizational standards and objectives.
Assumed responsibility for ensuring project delivery through team members, providing guidance and support to achieve project goals within defined time, cost, and scope constraints.
Leading team to deliver highly available and resilient infrastructure services to clients.
Working closely with Information security & compliance teams in auditing and authentication solutions.
Working with team to setup warm DR environment to ensure continuous availability of critical applications with minimum RTO and RPO.
Evaluating RedHat OpenStack solution for self-service automated provisioning of Virtual machines to internal clients.
Responsible for coaching / mentoring other members of the team, reviewing their deliverables and setting standards and guidelines.
Working with cross functional teams to implement projects and coordinate the development activities.
Responsible to proactively identify and eliminate road blocks that might occur within the project, take control of the situation and coordinate with different teams to come up with the resolution.
Reverse engineered numerous EAI services for enhancement.
Worked on several projects with designers, SMOs, architects and developers to contribute from EAI & MDM area.
Have worked with SMEs of almost each domain of BSS in last 6 years due to middleware integrations.
Currently Leading team of 8 onsite and offshore SMEs to deliver improvement in domain of EAI & MDM.
Improved MNP service end to end to comply with CITC zero timer violation policy.
Worked on integration of Mobily with Semati (TCC) for finger print implementation on Mobily sales channels.
Implemented data reconciliation of Mobily IT systems with TCC data to avoid customer complaints.
Established performance KPIs of top 20 services being monitored by Mobily management.
Implemented monitoring of MDM data quality to reduce customer complaints.
Reduced Revenue assurance alarms related to MDM and EAI by 99% by investigating and getting issues related to code and design fixed.
Responsible to review all new releases and changes being implemented in MDM and BSL to ensure consistent customer experiences.
Working as a consultant in IBM on Mobily KSA managed services and transformation project.
Responsible for operational enhancement of BSS operations and an SME for upcoming BSS applications transformation projects.
Responsible for gap analysis of existing BSS operations to get improvements implemented for enhanced customer experience.
Work areas span from Order management, service fulfillment, middleware operations, Mobile number portability, credit control & collection and operations SLA improvement.
Managed planning and operations of Enterprise Middleware (ESB), Service activation and MNP platforms.
Ensured operational KPIs of service activation, order management/fulfillment and MNP platform.
Successfully implemented environment monitoring of BSS Applications.
Managed capacity and availability of Enterprise Middleware, MNP, CRM and Provisioning platforms.
Ensured availability of BSS applications data for on time and effective usage by business teams.
Managed CAPEX/OPEX forecasts for new projects and O&M respectively.
Delivered architecture roadmap for BSS platforms while working as a team member in architecture forum of Telenor
Worked with business teams as an analyst for implementation of various projects and platform integrations
Delivered various process improvement initiatives like bulk provisioning, Service activation.
Worked closely with business intelligence and data warehouse for extraction and analysis of consumers and usage data.
Implemented process of change management in BSS for timely and accurate BSS-wide implementation
Ensured compliance of BSS architecture as per Telecom Application Map ( TAM) by TMForum
Performed in depth study of ETOM and possibilities to implement it in Telenor’s BSS
Collated middleware, provisioning & MNP related knowledgebase to Master Documents
Improved process design of MNP and reduced Timer violations to less than 1%
Managed multiple vendors like Accenture, Tibco Inc., Subex & Evolving Systems Inc.
Led and developed 8 team members
Ensured compliance of BSS platforms with Information security policies of Telenor Pakistan.